M. Mahendran
Data Center Operations Manager
Summary
Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Operations Manager
Iron Mountain Data Center
06.2021 - Current
- Supervised 11 operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at up skilling workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented sustainability initiatives, reducing environmental impact.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Facilities Manager
Global Switch Property Singapore Pte Ltd
02.2021 - 06.2021
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
- Maintained HVAC, temperature control, electrical and building automation systems.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Responded to building emergencies and managed repairs.
- Controlled expenses to meet budget requirements.
- Supervised staff of 5 in day-to-day activities.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Monitored electricity, gas and water systems for proper function to minimize costs.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Maintained facility grounds, equipment, and safety compliance.
- Drove continuous improvement of processes and systems operation.
- Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
- Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
- Interviewed, hired, and trained qualified maintenance employees.
- Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
- Evaluated facility operations and personnel for safety and health regulations compliance
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work
Facilities Shift Manager
Global Switch Property Singapore Pte Ltd
8 2018 - 01.2021
- Health and safety Management ensuring provision of safe working environment
- Operations management to include assisting in developing procedures
- Manage Scheduled activities with expected quality, safety and accuracy level mentioned in job scope
- Review MOS/RA for any specific job
- Involved and assist various internal audits
- Monitor and oversee day to day operations
- Prepare 10 customer Monthly FM reports,
- Support Tai seng Operations around 15 months.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Supervised ongoing daily production phases.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback
- Tracked receipts, employee hours, and inventory movements
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team
- Trained and mentored new employees to maximize team performance
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Supervised employees and oversaw quality compliance with company standards for food and services
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Coached crew members to optimize performance and motivate toward more efficient work
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time
Data Center Operations Executive
Newtech Technology
10.2017 - 07.2018
- Contracts Management: Ensure that all contracts are professionally delivered
- Clients Management: Ensure that on site clients expectation are met
- Site operations Management implementing Industry best practice operations
- Lead a team of 10 members
- Plan and co ordinate PPM activities for Data center.
- Participate for weekly change management process and planning.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
Facilities Manager
ST Synthesis pte Ltd – Singapore
06.2016 - 09.2017
- Worked directly with Gardens by bay (Engineering Team) to achieve results
- Ensure smooth operations of all daily facilities and infrastructure related functions
- Responsible for developing, implementing and overseeing building maintenance and repair of all on-site facilities
- Planning, coordinating, and execution of maintenance and cleaning schedules as per requirement of site
- Manage outsourced vendors and suppliers to ensure a quality of service and take necessary actions as and when required
- Assist for regular checks and ensure compliance with building and fire regulations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Supervised staff of 10 in day-to-day activities
Assistant Facilities Manager
CBM Pte Ltd – singapore
04.2014 - 06.2016
- Oversee all operations and manage all aspects of M&E projects
- Establish, maintain, and manage partner relationships daily
- Train staff on operational requirements, draft Guidelines for operations
- Manage Preventive maintenance for Electrical systems
- Participate in M&E Upgrading projects.
- Streamlined work order processes by implementing an efficient tracking system that improved response times for maintenance requests.
- Assisted in emergency response planning, developing procedures to handle various scenarios effectively and safely.
- Supervised staff of 8 in day-to-day activities
- Achieved high levels of cleanliness across all areas of the facility by establishing thorough custodial schedules.
- Enhanced tenant satisfaction through prompt resolution of maintenance requests and proactive communication with occupants.
Assistant Maintenance Engineer
ST Microelectronics Pte Ltd
04.2006 - 05.2014
- Supervised and trained 10 team members
- Spearheaded cross-functional initiative to train staff in KPIs and coach and mentor them to ensure smooth adoption of new programmed
- Meet strategic goals with cost savings approximately $140K USD per year
- Manage Continuous Improvement Projects (CIP).
- Coordinated with vendors to secure timely delivery of required components at competitive prices, reducing time spent waiting on parts to arrive.
- Streamlined maintenance processes by implementing effective work order systems and prioritizing tasks based on urgency.
- Provided emergency support during off-hours when necessary, ensuring minimal disruption to production schedules due to equipment failure.
- Ensured safety compliance by regularly inspecting equipment, identifying hazards, and taking corrective actions when necessary
- Improved equipment reliability by conducting regular preventive maintenance and promptly addressing issues
- Reduced downtime with rapid response to reported malfunctions and thorough root cause analysis
- Participated in cross-functional teams working on continuous improvement initiatives aimed at enhancing overall plant performance
- Developed preventative maintenance schedules to minimize unplanned downtime while maximizing asset life span
- Conducted training sessions for other team members on specialized tools or procedures as needed to improve their skill sets in maintaining facility''s equipment effectively
- Developed preventative maintenance schedules to minimize unplanned downtime while maximizing asset life span.
- Assisted in developing budget estimates for annual maintenance activities, contributing to effective financial planning.
Education
Bachelor of Engineering - Electrical Engineering
University of South Australia
Australia 06.2011 - 08.2013
Advanced Diploma - power Electronics and Industrial applications
Singapore Polytechnic
Singapore 01.2007 - 04.2008
Diploma - Electrical and Electronics Engineering
SKA Polytechnic
India 06.1994 - 05.1997
Skills
Continuous Improvement
Certification
Short course in Air condition and Refrigeration & Mechanical systems, Nanyang Polytechnic- CET Academy
Accomplishments
- Support A& A 2 MW Fit out works for Global switch woodlands DC
- Support and Oversee SAT for Gensets cluster E&F HMI Panel installation and commissioning in Global switch, Tai Seng
- Collaborated with team of Internally in the development of cost savings project (100K SGD per year) in ST Microelectronics pte ltd
- Supervised team of 13 staff members.
- Achieved PUE 1.40 ( from 1.45) by introducing Digital Twin model for Energy saving tasks, cost saving 338800 SGD per year .
- Collaborated with team of 15 in the development to build 534 KW A& A fit out works in the live data hall set up including new power and cooling equipments .
Languages
Tamil
English
Timeline
Operations Manager
Iron Mountain Data Center
06.2021 - Current
Facilities Manager
Global Switch Property Singapore Pte Ltd
02.2021 - 06.2021
Data Center Operations Executive
Newtech Technology
10.2017 - 07.2018
Facilities Manager
ST Synthesis pte Ltd – Singapore
06.2016 - 09.2017
Assistant Facilities Manager
CBM Pte Ltd – singapore
04.2014 - 06.2016
Bachelor of Engineering - Electrical Engineering
University of South Australia
06.2011 - 08.2013
Advanced Diploma - power Electronics and Industrial applications
Singapore Polytechnic
01.2007 - 04.2008
Assistant Maintenance Engineer
ST Microelectronics Pte Ltd
04.2006 - 05.2014
Diploma - Electrical and Electronics Engineering
SKA Polytechnic
06.1994 - 05.1997
Facilities Shift Manager
Global Switch Property Singapore Pte Ltd
8 2018 - 01.2021
Short course in Air condition and Refrigeration & Mechanical systems, Nanyang Polytechnic- CET Academy
Water Efficiency Manager -Conducted by PUB & Singapore polytechnic
Certified Data Center Professional from EXIN conducted by EPI Asia pacific pte ltd
Certified Data Centre specialist from EXIN conducted by EPI Asia pacific Pte Ltd
Facilities Management professional (FMP)
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