Lyvia Goh
Summary
Dedicated Veterinary Technician with proven expertise in surgical assistance and compassionate client education, honed at The Animal Clinic Pte Ltd. Excelled in medication administration and providing empathetic support to pet owners, significantly enhancing patient care and client satisfaction. Skilled in diagnostic imaging and anesthesia monitoring, contributing to the clinic's efficiency and high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
The Animal Clinic Pte Ltd
10.2018 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owner animal health questions and advised on best care practices.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Maintained detailed records of animal health care and diagnostic treatments.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
Education
Specialist Diploma - Specialist Diploma in Veterinary Clinical Practice
Ngee Ann Polytechnic
Singapore09.2019
Skills
- Medication Administration
- Surgical Assistance
- Surgical procedures and support
- Intravenous catheterization
- Medical History Collection
- General anesthesia monitoring
- Diagnostic Imaging
- Client Education
- Dental Procedures
- Instrument pack sterilization
- Specimen Preparation
- Physical examination
Timeline
Veterinary Technician
The Animal Clinic Pte Ltd
10.2018 - Current
Specialist Diploma - Specialist Diploma in Veterinary Clinical Practice
Ngee Ann Polytechnic
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