Lyse Chin
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Inside Sales Account Manager
Travelport
2022.06 - Current
- Retain and maintain existing Travelport customers (100-150 local accounts) producing 5000 segments annually, proactively promoting and selling Travelport products and increasing Travelport market share and revenue
- Builds and nurtures business relationships with key decision-makers
- Adopts pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability
- Directly responsible for long-term customer relationships, specifically managing re-negotiation of contracts whilst minimizing cost of sale and effectively orchestrating overall standard of service through excellent telephone account management
- Fully understands commercial requirements of every account and provides ongoing hands-on management to enable customers to achieve these commercial objectives with Travelport as their chosen business partner
- Initiates and maintains regular ‘business calls’ to each customer according to the account management discipline guidelines
Account Manager
Etihad Airways
2018.10 - 2022.05
- Created and maintained strategic client relationships, negotiated agreements, and defined account strategies and sales direction
- Applied products based on customer needs, problem resolutions, organized FAM trips, implemented incentive programs
- Cultivated effective relationships with over thirty B2B customers and senior executives, generated up to $500k in revenue within 6months
- Delivered engaging and polished presentations to highlight products and draw favourable competitor comparisons
- Launched new incentive value through product service offerings and product training; resulted in achieving exceeding 20% of revenue target
- Worked with accounts to review current services and expand sales opportunities, exceeded revenue targets on average 10-20% YOY.
Corporate Product Manager
Flight Centre Travel Group
2016.10 - 2018.03
- Established criteria for each milestone within product roadmap as means to measure developmental progress
- Assessed vendor products and maintained positive vendor relations - IHG, Shangri-la, Far East Hospitality and Pan Pacific Hotel Groups
- Measured hotel revenue and ancillary products performance using business and user metrics, established relevant reports to identify market trends
- Achieved growth by 20% on hotel revenue based on YoY (year-over-year) basis
- Sourced & negotiated relevant products that suited the market trends e.g
- Car transfers / express immigration services which seized an opportunity in optimizing ancillary revenue
- Regular updates/meetings on revenues, yield and market share with internal key stakeholders.
Air Product Executive
Flight Centre Travel Group
2015.09 - 2016.09
- Reported on product campaigns to track progress and invited constructive criticism for improvement
- Aligned campaigns with strategic plans in targeting key audiences
- Built and strengthen relationships with internal teams - Ticketing team, Product/Marketing and Operations to execute brand initiatives and tactical campaigns to drive incremental revenue growth
- Audited negotiate fares are loaded correctly in GDS - Amadeus and Galileo
- Organized training/workshops with airlines partners to improve expertise of sales teams
- Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
Corporate Sales Senior Executive
Pacific Arena Pte Ltd
2012.03 - 2015.08
- Built and maintained positive relationships with diverse stakeholders
- Worked closely with Sales Managers to conclude sales and increase clientele base
- Identified business opportunities by identifying prospects and evaluating clients' travel volume and company size categories
- Tabulated various analysis of business travel data, to compile expense reports and benchmark travel spending patterns to assist clients in planning travel budgeting
- Setting up and keeping traveller's personal profile including travel preferences up to date in the GDS system and online booking system
- Active in travel crisis management for corporate travellers by gathering information to provide updated e-travel advisories to prepare travellers pre-trip or events affecting itineraries and/or travellers' safety
- Conducted annual customer satisfaction survey
- Maintained professional and technical knowledge by attending educational workshops.
Travel Executive
Price Breaker Marina Square, Pacific
2009.11 - 2012.02
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Collaborated with colleagues to implement best practices across departments and exceed team goals.
Senior Vacation Planner
Sakura Holidays Pte Ltd
2006.02 - 2009.10
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
Diploma - Hospitality Management
High School Diploma -
Tourism Management Institute of Singapore
Singapore09.2008
High School Diploma -
Tunku Abdul Rahman College
Malaysia06.2005
Skills
- Relationship building and management
- Product and service sales
- Account development
- Business Development
- Sales analysis
- Business process optimization
Accomplishments
- Business Development: Developed strong relationships with potential group agents which resulted in increase in group sales
- Initiated two key partnership which resulted in 50% in revenue growth
- Achieved growth by 20% on flown revenue based on YoY (year-over-year) basis with one of the global TMC - Flight Centre Travel Group
- Attained CTI - Certificate of Proficiency in Travel Insurance in Singapore and Malaysia
- Spearheaded by working cross-functionally within internal teams and launched a roll-out of Conferma - A virtual payment solution for GDS hotel billback to improve the productivity of travel consultants
- Restructured and streamlined airlines product information in intranet as the library resource for sales teams which improved overall staff expertise within fingertips
- Appointed as a mentor in company mentorship program to help new joiners boost employee engagement
Timeline
Inside Sales Account Manager
Travelport
2022.06 - Current
Account Manager
Etihad Airways
2018.10 - 2022.05
Corporate Product Manager
Flight Centre Travel Group
2016.10 - 2018.03
Air Product Executive
Flight Centre Travel Group
2015.09 - 2016.09
Corporate Sales Senior Executive
Pacific Arena Pte Ltd
2012.03 - 2015.08
Travel Executive
Price Breaker Marina Square, Pacific
2009.11 - 2012.02
Senior Vacation Planner
Sakura Holidays Pte Ltd
2006.02 - 2009.10
Diploma - Hospitality Management
High School Diploma -
Tourism Management Institute of Singapore
High School Diploma -
Tunku Abdul Rahman College
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