Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
17
17
years of professional experience
Work History
Inside Sales Account Manager
Travelport
2022.06 - Current
Retain and maintain existing Travelport customers (100-150 local accounts) producing 5000 segments annually, proactively promoting and selling Travelport products and increasing Travelport market share and revenue
Builds and nurtures business relationships with key decision-makers
Adopts pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability
Directly responsible for long-term customer relationships, specifically managing re-negotiation of contracts whilst minimizing cost of sale and effectively orchestrating overall standard of service through excellent telephone account management
Fully understands commercial requirements of every account and provides ongoing hands-on management to enable customers to achieve these commercial objectives with Travelport as their chosen business partner
Initiates and maintains regular ‘business calls’ to each customer according to the account management discipline guidelines
Account Manager
Etihad Airways
2018.10 - 2022.05
Created and maintained strategic client relationships, negotiated agreements, and defined account strategies and sales direction
Applied products based on customer needs, problem resolutions, organized FAM trips, implemented incentive programs
Cultivated effective relationships with over thirty B2B customers and senior executives, generated up to $500k in revenue within 6months
Delivered engaging and polished presentations to highlight products and draw favourable competitor comparisons
Launched new incentive value through product service offerings and product training; resulted in achieving exceeding 20% of revenue target
Worked with accounts to review current services and expand sales opportunities, exceeded revenue targets on average 10-20% YOY.
Corporate Product Manager
Flight Centre Travel Group
2016.10 - 2018.03
Established criteria for each milestone within product roadmap as means to measure developmental progress
Assessed vendor products and maintained positive vendor relations - IHG, Shangri-la, Far East Hospitality and Pan Pacific Hotel Groups
Measured hotel revenue and ancillary products performance using business and user metrics, established relevant reports to identify market trends
Achieved growth by 20% on hotel revenue based on YoY (year-over-year) basis
Sourced & negotiated relevant products that suited the market trends e.g
Car transfers / express immigration services which seized an opportunity in optimizing ancillary revenue
Regular updates/meetings on revenues, yield and market share with internal key stakeholders.
Air Product Executive
Flight Centre Travel Group
2015.09 - 2016.09
Reported on product campaigns to track progress and invited constructive criticism for improvement
Aligned campaigns with strategic plans in targeting key audiences
Built and strengthen relationships with internal teams - Ticketing team, Product/Marketing and Operations to execute brand initiatives and tactical campaigns to drive incremental revenue growth
Audited negotiate fares are loaded correctly in GDS - Amadeus and Galileo
Organized training/workshops with airlines partners to improve expertise of sales teams
Successfully managed multiple projects in fast-paced environments through individual work and teamwork.
Corporate Sales Senior Executive
Pacific Arena Pte Ltd
2012.03 - 2015.08
Built and maintained positive relationships with diverse stakeholders
Worked closely with Sales Managers to conclude sales and increase clientele base
Identified business opportunities by identifying prospects and evaluating clients' travel volume and company size categories
Tabulated various analysis of business travel data, to compile expense reports and benchmark travel spending patterns to assist clients in planning travel budgeting
Setting up and keeping traveller's personal profile including travel preferences up to date in the GDS system and online booking system
Active in travel crisis management for corporate travellers by gathering information to provide updated e-travel advisories to prepare travellers pre-trip or events affecting itineraries and/or travellers' safety
Conducted annual customer satisfaction survey
Maintained professional and technical knowledge by attending educational workshops.
Travel Executive
Price Breaker Marina Square, Pacific
2009.11 - 2012.02
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Collaborated with colleagues to implement best practices across departments and exceed team goals.
Senior Vacation Planner
Sakura Holidays Pte Ltd
2006.02 - 2009.10
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
Arranged travel accommodations for groups, couples, executives and special needs clients
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
Diploma - Hospitality Management
High School Diploma -
Tourism Management Institute of Singapore
Singapore
09.2008
High School Diploma -
Tunku Abdul Rahman College
Malaysia
06.2005
Skills
Relationship building and management
Product and service sales
Account development
Business Development
Sales analysis
Business process optimization
Accomplishments
Business Development: Developed strong relationships with potential group agents which resulted in increase in group sales
Initiated two key partnership which resulted in 50% in revenue growth
Achieved growth by 20% on flown revenue based on YoY (year-over-year) basis with one of the global TMC - Flight Centre Travel Group
Attained CTI - Certificate of Proficiency in Travel Insurance in Singapore and Malaysia
Spearheaded by working cross-functionally within internal teams and launched a roll-out of Conferma - A virtual payment solution for GDS hotel billback to improve the productivity of travel consultants
Restructured and streamlined airlines product information in intranet as the library resource for sales teams which improved overall staff expertise within fingertips
Appointed as a mentor in company mentorship program to help new joiners boost employee engagement
Timeline
Inside Sales Account Manager
Travelport
2022.06 - Current
Account Manager
Etihad Airways
2018.10 - 2022.05
Corporate Product Manager
Flight Centre Travel Group
2016.10 - 2018.03
Air Product Executive
Flight Centre Travel Group
2015.09 - 2016.09
Corporate Sales Senior Executive
Pacific Arena Pte Ltd
2012.03 - 2015.08
Travel Executive
Price Breaker Marina Square, Pacific
2009.11 - 2012.02
Senior Vacation Planner
Sakura Holidays Pte Ltd
2006.02 - 2009.10
Diploma - Hospitality Management
High School Diploma -
Tourism Management Institute of Singapore
High School Diploma -
Tunku Abdul Rahman College
Similar Profiles
DISHA SAINIDISHA SAINI
Senior Finance Accountant at TravelportSenior Finance Accountant at Travelport