Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lyra Irwan

Summary

Dynamic customer service professional with a proven track record at EagleWings Cinematics, excelling in cash handling and fostering team collaboration. Recognized for enhancing customer satisfaction through active listening and a friendly demeanor, consistently delivering exceptional service that elevated the company's reputation. Committed to maintaining high standards of professionalism and courtesy.

Overview

1
1
year of professional experience

Work History

Customer Service

EagleWings Cinematics
King Albert Park
11.2024 - Current
  • Managed business customer service, responding to requests and concerns promptly.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Led cashiers and associates in providing thoughtful customer service.
  • Delivered exemplary customer service and warmly greeted guests.
  • Ushering customers onto their specific halls.
  • Cleaning the halls after the movie has ended.
  • Doing settlement during night shift.
  • Serving customer's food in the lounge and in their halls.

Education

No Degree - Nursing

Nanyang Polytechnic
Yio Chu Kang
04-2027

No Degree - O Levels’

Fuchun Secondary School
Woodlands
10-2023

Skills

  • Adherence to high customer service standards
  • Cash handling
  • Team collaboration
  • Order taking
  • Professionalism and courtesy
  • POS system operations
  • Friendly, positive attitude
  • Active listening
  • Verbal communication

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Customer Service

EagleWings Cinematics
11.2024 - Current

No Degree - Nursing

Nanyang Polytechnic

No Degree - O Levels’

Fuchun Secondary School
Lyra Irwan