Lyra Irwan
Summary
Dynamic customer service professional with a proven track record at EagleWings Cinematics, excelling in cash handling and fostering team collaboration. Recognized for enhancing customer satisfaction through active listening and a friendly demeanor, consistently delivering exceptional service that elevated the company's reputation. Committed to maintaining high standards of professionalism and courtesy.
Overview
1
1
year of professional experience
Work History
Customer Service
EagleWings Cinematics
King Albert Park
11.2024 - Current
- Managed business customer service, responding to requests and concerns promptly.
- Enhanced company reputation by providing exceptional customer service and support.
- Led cashiers and associates in providing thoughtful customer service.
- Delivered exemplary customer service and warmly greeted guests.
- Ushering customers onto their specific halls.
- Cleaning the halls after the movie has ended.
- Doing settlement during night shift.
- Serving customer's food in the lounge and in their halls.
Education
No Degree - Nursing
Nanyang Polytechnic
Yio Chu Kang 04-2027
No Degree - O Levels’
Fuchun Secondary School
Woodlands 10-2023
Skills
- Adherence to high customer service standards
- Cash handling
- Team collaboration
- Order taking
- Professionalism and courtesy
- POS system operations
- Friendly, positive attitude
- Active listening
- Verbal communication
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Customer Service
EagleWings Cinematics
11.2024 - Current
No Degree - Nursing
Nanyang Polytechnic
No Degree - O Levels’
Fuchun Secondary School