Lyonn Liao
Project Manager
Summary
Accomplished Project and Account Manager with a proven track record at Mitsubishi Electric Corporation, adept in project planning, risk management, and building client relationships. Excelled in delivering high-quality projects on time, enhancing client satisfaction, and driving revenue growth. Skilled in strategic planning and effective communication, ensuring seamless project execution and long-term client loyalty.
Overview
11
11
years of professional experience
1
1
Language
Work History
Project Manager
Construction
02.2018 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Account Manager
Mitsubishi Electric Corporation
03.2014 - 01.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Streamlined account management processes, reducing response times and improving client service quality.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
Education
BBA - Business Administration
European University
Singapore 05.2010 -
Skills
Project management
Project planning
Project planning and development
Project tracking
Strategic planning
Risk management
Schedule management
Work flow planning
Project scheduling
Client relations
Document management
Customer relations
Budgeting and forecasting
Contract management
Vendor sourcing
Timeline
Project Manager
Construction
02.2018 - Current
Account Manager
Mitsubishi Electric Corporation
03.2014 - 01.2018
BBA - Business Administration
European University
05.2010 -
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