Nur Liyana Binte Nasser
Summary
I am a dedicated customer service professional with knowledge of quality service delivery with active listening and understanding skills. As an individual who finds satisfaction in solving and overcoming challenging tasks, I enjoy seeking opportunities to stretch my limit beyond my comfort zone. My working experience and outgoing, positive demeanor have honed my teamwork skills and customer focus. As one who is eager to learn, I believe I am able to overcome obstacles with the right guidance and support.
Overview
9
9
years of professional experience
Work History
Sales Executive
Sapphire Windows
12.2022 - Current
- Developed sales presentations to potential customers to highlight features and benefits of products.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed sales contracts with new and existing customers.
- Researched sales opportunities and possible leads for quotation opportunity.
Senior Customer Relations Executive
Persolkelly
02.2023 - 12.2023
- Handled inquiries, suggestions and complaints from customers and merchants.
- Offered assistance and advice to customers on issues pertaining to orders and stocks.
- Ensured smooth process between merchants/vendors and customers.
Customer Service Officer
Singapore Power (SP) Group
03.2019 - 12.2022
- Helped large volume of customers every day regarding their household issues.
- Communicated with customers regarding account services, statements and balances.
- Provided primary customer support to internal and external customers.
Customer Service Agent
SATS Ltd
09.2017 - 03.2019
- Completed 6-month internship from Sep 17 to Mar 18 and converted to flexi staff after.
- Assisted Passenger Services department in performing check-in and arrival and departure gate duties.
- Developed a physical prototype and software for smooth transactions with Non-English Speaking (NES) passengers.
Part-time Barista
Starbucks Coffee Company
12.2014 - 09.2017
- Served customers food and drinks.
- Maintained cleanliness of café.
Education
Diploma - Aviation Management & Services
Temasek Polytechnic
Singapore05.2018
GCE 'O' Level -
Singapore Sports School
Singapore12.2014
Skills
- Client engagement
- Issue escalation
- Relationship building
- Presentations using Microsoft Office
- Report writing
- Schedule Coordination
- Applications and systems such as iCargo, CargoWise and SAP
Awards/Achievements
2015 - 2018 - Edusave Award
2016 - Business Continuity Certified Foundation Certificate
2013 - Singapore Sports School Commendation Award
Service
2017 - Head of Outreach for Diploma Club (Temasek Polytechnic)
- Handled a team of 7 to organize various events and talks for secondary schools
- Organized meetings regarding plans for the club
2014 - Co-captain (Netball - Singapore Sports School)
• Led the team to Brunei for a training tour and series of matches against clubs and Brunei National Team
• Worked closely with coaches, general manager, sports science team and co-captain for continuous improvement
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Senior Customer Relations Executive
Persolkelly
02.2023 - 12.2023
Sales Executive
Sapphire Windows
12.2022 - Current
Customer Service Officer
Singapore Power (SP) Group
03.2019 - 12.2022
Customer Service Agent
SATS Ltd
09.2017 - 03.2019
Part-time Barista
Starbucks Coffee Company
12.2014 - 09.2017
Diploma - Aviation Management & Services
Temasek Polytechnic
GCE 'O' Level -
Singapore Sports School
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