Lynn Ong Li Ying
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Eternal Asia (S) Pte. Ltd.
02.2023 - Current
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed customer accounts to secure customer satisfaction and repeat business.
Outdoor sales executive
Eu & Co Jewellery Pte Ltd
01.2022 - 12.2023
- Daily visit jewellery and goldsmith store
- Handling customer's enquiry stocking up of goods
- Cold calling of untested leads and reach put to new buyers.
- work exclusively with each customer ,developing valuable relationships to guarantee repeat business.
- Following up with customer's request handling costumed made order.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Senior Valuer / Sales Executive
Maxi Cash Group Ptd Ltd
01.2015 - 01.2022
- Enhanced valuation accuracy by conducting thorough research and analysis of gold items.
- Handle valuation of jewellery, luxury handbags and luxury watches (Rolex).
- Improved client satisfaction through providing detailed reports and prompt communication regarding valuations.
- Promote products, deliver service and operation excellence.
- Handle order fulfillment processes for customers in store.
- Contribute to team effort by accomplishing related result as needed.
- Assist customers with the right product selection and drive sales.
- Work towards sales and achieve monthly sales target.
- Built strong relationships with clients by delivering exceptional customer service and addressing their specific needs during the valuation process.
- Cashiering duties
- Stock replenishment and stock taking
- Basic PC data entry
- Assist Planning roster of the month.
Sales Executive
Chin Cheong Goldsmith
01.2011 - 11.2015
- To promote the gold and jewellery product,
- Trade-in gold species value
- Assist in preparation of monthly reports and handle customer’s enquiry
- Attend to phone calls and walk in customer’s service.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
Sales Executive
Lead System (M) Sdn Bhd
01.2010 - 01.2011
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Organized special events and in-store promotions to engage customers and drive sales growth.
- Supported team members in achieving collective sales goals through collaboration, encouragement, and sharing best practices.
General Clerk
Sin Kim Hua Engineering Sdn Bhd
01.2007 - 01.2010
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Streamlined office processes by implementing efficient filing and organizational systems.
Skills
- Coaching Skills
- Proposal Development
- Sales Reporting
- Goals and Performance
- Customer Communication
- Problem-solving abilities
- Sales Closing
- Relationship Building
Certification
WSQ Courses Singapore
RE-SCS-315E-1 ASSESS VALUE OF JEWELLERY
Written Language
English, Chinese
Personal Information
- Age: 35
- Date of Birth: 10/21/88
- Nationality: Malaysian / Singapore PR
Languages
English
Chinese (Mandarin)
Malay
Timeline
Sales Coordinator
Eternal Asia (S) Pte. Ltd.
02.2023 - Current
Outdoor sales executive
Eu & Co Jewellery Pte Ltd
01.2022 - 12.2023
Senior Valuer / Sales Executive
Maxi Cash Group Ptd Ltd
01.2015 - 01.2022
Sales Executive
Chin Cheong Goldsmith
01.2011 - 11.2015
Sales Executive
Lead System (M) Sdn Bhd
01.2010 - 01.2011
General Clerk
Sin Kim Hua Engineering Sdn Bhd
01.2007 - 01.2010
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