Lynn Zhang Yiling

• Oversee Sales Support Team in SG Office
• Ensure each Sales Support acheive and meet their duties and resposibilities requirement
• Provide guidance and training, when required
• Data entry and management of customers’ orders in Navision ERP
• Prepare and upkeep of project quotation and Salesforce CRM timely
• Ensure proper order fulfillment, timely and smooth delivery of shipments
• Process Purchase Orders/Sales Orders include generating sales invoices and proforma invoices
• Generate shipping documents timely to Customer/Distributor
• Liaise with bank and customer on customer LC application/submission
• Establish strong supplier relations to ensure smooth delivery and shipment schedules
• Establish rapport with customers/distributors; recognizes special needs of customers and offers additional assistance required in response to their request without delay
• Follow up on Accounts Receivables and monitor on credit limit
• Recording, packing and dispatching of samples/brochures and other marketing material to distributors
• Sourcing freight/warehouse quotation for storage/shipments/packing
• Assist customer with local clearance/delivery arrangement
• Manage stock/samples control
• Source quotations and in-charge of brochure printing/marketing material and support exhbition preparation
• Asisst mangement in planning and arrangement for annual overseas family meeting for all distributors.

• Oversee Customer Service Operation in overseas offices, such as Philippines, Malaysia, Indonesia, Vietnam, Thailand, Mexico
• To make sure overseas customer services officers provide all new customer orders to Singapore office timely for processing to Mass Japan HQ or other vendors
• Request quotation from other vendors on behalf of Sales, when necessary and prepare quotation accordingly
• Process and issue PO through ACCPAC to Mass Japan HQ/other vendors located in Singapore, China, Taiwan, Thailand, Vietnam, Korea
• Liaise with Mass Japan HQ/other vendors on shipping schedule and documents
• Follow up timely on any advance payment requirement to vendors or from customers
• Issue shipping documents, related documents and Tax Invoice to customers upon shipment completion
• Compile and console all Tax invoices with all related documents for the month for account month end closing
• Assist to check and tally with Mass Japan HQ on monthly internal Sales and Billing amount
• Apply insurance declaration with MSIG for all shipments
• Liaise with DHL and FedEx occasionally on courier rates and updates overseas offices
• Source for Sea/Air Shipment quotation upon Sales requests and arrange shipment accordingly
• Apply ATA carnet for all demo machines requests from customers
• Source quotations, arrange packing and shipments for Annual Diary, Calendars and Hand Towel for distribution to all Mass Internal staffs and Customers
• Arrange meetings with local vendors and customers occasionally
• Conduct Annual Shipping Meeting with all Shipping Executives
• Reason for leaving: Retrenchment.

• Order: Enter orders into order management system
• Determine best fit production schedule
• Issue order confirmation to customer/sales agent
• Adjustments to order as required (changes to volume, price, shipping, production plan)
• Review orders daily basis ensure manufactured & packed to meet planned vessel
• Inform customers/sales agents any changes to orders
• Shipping: Determine suitable vessel based on lowest cost supplier, production dates & customer requirements
• Place vessel bookings with shipping lines
• Release order for packing ensuring comply business guidelines
• Ensure order management system reflects correct vessel details to ensure automated PRA system works efficiently
• Adjustments to vessel bookings as required
• Review packing plans daily basis ensure packed to meet planned vessel
• Action shipping line queries regarding confirmation bookings
• Action customer queries regarding container & vessel free time, DTHC, other terminal costs, damage containers etc
• Customs clearance: Issue EDN request using order management system
• Action queries from packing sites or shipping lines EDN queries
• Action Australia Customs idle & confirming EDN
• Action rejected PRA notices
• LC handling and negotiation with customers
• Reason for leaving: Seek for change in environment due to unstable management issue.

• Receive customer’s purchase orders (PO) from the Region CSR
• Convert Region’s MAT to orders in BPCS
• Check for stock availability and releasing of orders to our warehouse
• Ensure that all allocated orders are pushed out for shipment promptly
• Liaise on product availability, shipment arrangement with vendors for drop shipments
• Chase Region CSR / Sales person on advance payment and L/C issuance in order to arrange shipment
• Co-ordinate with warehouse personnel on all issues related to the orders released
• Advise Region CSRs on stock status / LC status / shipment status
• Follow up with our inventory planners to ensure that goods arrive SIN warehouse in time for customer’s shipments
• Correspondence of E-mails to Region CSRs, Sales & Marketing Persons, Vendors & other internal sources
• Issue debit / credit notes for shipment / product problems
• Co-ordinate the investigation of short shipments / over shipments between the Regional CSRs & our warehouse
• Prepare weekly release reports for Regional Office & Managers
• Review open orders & manage aging orders
• Review region’s in-market aging orders
• Replenish regional DC’s stocking level & liaise with regional CSRs & Inventory Planners on availability & recovery information
• CRP replenishment to local Tyco DCs
• Check & challenge orders for pricing, qty discrepancies
• Reason for leaving: Contract position.

• Handling/Processing of Quotations, Orders, Invoices, Shipping Documents & Documents to Bank
• To coordinator with distributors on payment issues, forwarder details and any shipment issues
• To request monthly or new freight quotations from freight forwarders and make booking for shipment
• Liaising with factory closely on all production schedules and shipments arrangements
• Sourcing information from different institutes for any special documents’ attestation
• To vet Letter of Credit and liaise with Bank personnel & Distributors on all L/C negotiation issues
• Prepare Sales & Shipment Statistics for Internal & HQ
• Consolidate weekly production schedule from factory and update weekly L/C & Shipment Status Reports
• To provide supports to Managing Director and Sales Departments.

Reason for leaving: Unstable management system

• Report direct to the Customer Service Manager
• Providing Sales Support and administrative support
• Handling/Processing of Quotations, Orders, Delivery Orders, Invoices, Shipping Documents, Documents to Bank, LC etc.
  Liaising and co-coordinating between customers, sales managers and overseas factories
• Liaise with forwarders and vendors for shipments, monitoring shipping schedules
• Involve in Stock Purchasing & inventory
• Reason for leaving: Receive better job offer