Summary
Overview
Work History
Education
Skills
Skillsabilities
Timeline
Receptionist

Lyn Ong

Singapore

Summary

Motivated and dedicated professional with a strong work ethic and passion for continuous improvement. Eager to enhance expertise and contribute meaningful value to projects. Committed to delivering high-quality work, exceeding expectations, and driving success.

Overview

16
16
years of professional experience

Work History

Benefits Admin Specialist

apple south asia pte ltd
07.2023 - Current
  • Enhance day to day operations by creating checklists, best practices and templates etc
  • Centralise the storage of all the training materials and other resources for team members to reference to and improve organization of the standard operating procedures in an easy and accessible way
  • Design and roll out best practices for the new policies and educate employees on the most beneficial policy for them
  • Maintain Knowledge Based Procedures across the APAC countries (Australia, New Zealand ), design templates and set up time with different country team members to adapt them locally
  • Take the lead in coordination on some regional audit projects relating to Benefits and Leaves, such as implementation of new Apple polices, implement a backup system between team members
  • Act as a bridge connector between different team members to provide reporting to the leadership management team
  • Partner with an array of stakeholders within the People team to facilitate audits, new policy projects, resolve employees’ issues and roll out best practices for employees without compromising the benefits
  • Understand the standard operating procedures in different countries, initiate projects to improve current processes, systems and ways of working in more innovative way and scalable ways
  • Handle escalations cases from employees and work with stakeholders to achieve a win-win situation for both company and employees
  • Troubleshoot and provide justification for appeals from team members
  • Work with payroll to ensure on time payment to employees
  • Liaise with insurance vendors from time to time on short term disability/long term disability cases and smooth the claim process for the employees.

people support specialist

apple south asia pte ltd
01.2022 - 06.2023
  • Providing expert personal support to employees and managers across multiple lines of business and country locations - China and Taiwan Market
  • Ensure employee inquiries are properly researched and handled in the most complete and professional way
  • Follow up with employees by phone and email to explore their needs and determine the level of support required
  • Apply analytical skills to research and resolve complex and sensitive issues
  • Take ownership in the employee experience and contribute directly to the company culture for all employees
  • Resolve to provide customer-centric experience in every interaction
  • Document employee inquiries and resolutions accurately and effectively in a customer relationship management system
  • Knowledge to communicate with non-English speaking colleagues based in China, Taiwan, Singapore and APAC countries pertaining to their internal HR queries
  • Trained in Crisis Management Team, outreach to international employees who are experiencing hardships during crisis such as natural disasters.

human resource executive

choon heng logistics pte ltd
05.2021 - 12.2021
  • Recruited to handle full spectrum of Choon Heng Group’s (Choon Heng Logistics & NYQ Services) HR activities and day-to-day HR & Admin functions
  • Payroll: Handle monthly payroll end to end and preparation of monthly salary reports to accounts
  • User Acceptance Testing: Drive the new system testing from data entry to module configuration and migration from old PayDay! HRMS to new JustLogin system
  • Recruitment: Handle all recruitment related activities (including onboarding and orientation for new hires, staff resignation, exit clearance and appraisals) and work closely with hiring managers on manpower needs
  • Using Kanban methodology to present the updates of recruitment processes to management
  • Administration all work pass processes including application, renewal, cancellation and appeals
  • Manage administration of employee records and leave and also their expectations and handle feedbacks
  • Ensure timely submission for statutory matters like IR21, MOM surveys, Levy waiver, Government paid leave and NS man claims
  • Welfare benefits: GPA, WICA medical insurance claims and Insurance policies renewal
  • Rewards: Advise and implement incentives employees to keep up their good work
  • Training & Development: facilitate staff training through liaising with the operations on drivers’ work schedule and maintain staff training records
  • Create employee handbook, review, advise and implement new HR rules to fit the changing environment
  • Link up new business opportunities for the company
  • Other ad-hoc duties assigned by Management.

Executive Officer

Insurance
05.2008 - 05.2021

Education

ICP ICAGILE Certified Professional

ICP-AHR: Agility In HR

ICP-ATF: Agile Team Facilitation

ICP-ACC: Agile Coaching

Diploma in Business
05.2008

GCE o'level
01.2004

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Proficient in Software
  • Emergency Response
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Organizational Skills
  • Analytical Thinking
  • Relationship Building
  • Data Analysis

Skillsabilities

Financial Analytical Skills, Business Underwriting, Employee Benefits, Salesforce, Sharepoint, AS400, Integral, Microsoft Office - Word, PowerPoint, Excel and Outlook, SAP, Legacy, Ariba, Shopify and Acumatica, EPOD Y3 system, Google Drive, Navision, PayDay!, Infotech, JustLogin, ServiceNow, Merlin In House HR System, ADP(Pay Portal), ABP (Benefits Portal), KRONOS, WorkDay, Ability to manage multiple assignments and meet tight deadlines., Completing tasks, audits and red flags of the system that does not fall under the policies professionally with minimal error and within timeline., Having set a career goal to be customer centric to resolve client’s problems and exceed customer satisfaction., Ability to lead a team towards department objectives and build good relationship with colleagues.

Timeline

Benefits Admin Specialist

apple south asia pte ltd
07.2023 - Current

people support specialist

apple south asia pte ltd
01.2022 - 06.2023

human resource executive

choon heng logistics pte ltd
05.2021 - 12.2021

Executive Officer

Insurance
05.2008 - 05.2021

ICP ICAGILE Certified Professional

ICP-AHR: Agility In HR

ICP-ATF: Agile Team Facilitation

ICP-ACC: Agile Coaching

Diploma in Business

GCE o'level

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Lyn Ong