Lyn Tang
Summary
A personable and trustworthy Senior Contract Sales Executive with 6yrs years & above of experience in consistently promoting luxury furniture brands with a proven track record of exceeding goals and increasing sales volume.
Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with interior designers/ architects/ customers, brands partners to accomplish sales goals while maintaining strong professional relationships.
Overview
20
20
years of professional experience
Work History
Senior Contract Sales Executive
Space Furniture Pte Ltd
02.2017 - 09.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to build pipeline to reach sales goals and increase profits.
- Developed strong rapport with interior designers, architects, developers and customers to create positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products from the brands.
- Demonstrated expert product knowledge during customer interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Established and maintained positive relationships with brand partners to determine product availability and quality.
- Collaborated with internal teams, such as product development, delivery team and customer support, to ensure seamless client experience throughout the sales process.
- Collaborated with Marketing team & Retail team to create impactful campaigns, events and Know Your Client activities that generated new leads and increased awareness for company brands.
- Mentored junior sales representatives, providing ongoing coaching & product training to improve their performance.
Senior Home Stylist
Momentum Creations Pte Ltd (Nobel Design Holdings
12.2012 - 12.2016
- Achieved sales goals and service targets by developing new customer relationships from outdoor sales on weekdays & carry out showroom duties in showroom on weekends.
- Developed strong rapport with interior designers, architects and customers to create positive impression of business.
- Listened to customers' needs and desires to identify and recommend optimal products from the brands.
- Demonstrated expert product knowledge during customer interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Collaborated with internal teams, such as product development, delivery team and customer support, to ensure seamless client experience throughout the sales process.
Supervisor
Domicil Pte Ltd (HTL Manufacturing Pte Ltd)
04.2010 - 11.2012
- Collaborated with upper management to develop strategic plans for new showroom start-up.
- Oversaw daily operations of the showroom, ensuring smooth workflow and timely completion of tasks.
- Worked with team members to maintain a clean and organized showroom appearance to enhance the overall shopping experience for customers.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Continuously assessed showroom layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coached team members and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Kitchen Planner
Kitchen Culture KHL Marketing Asia-Pacific Pte Ltd
09.2008 - 04.2010
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Created professional presentations using Planner to creatively communicate with 3D renderings of proposed kitchen designs for design intent, customer review and approval.
- Increased customer satisfaction by providing personalized recommendations on materials, finishes, and appliances.
- Assisted in the coordination of installations by working closely with contractors, electricians, plumbers, and other professionals involved in the project.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget.
Showroom Manager
Three3Three Pte Ltd
10.2007 - 09.2008
- Collaborated with upper management to develop strategic plans for new showroom start-up.
- Oversaw daily operations of the showroom, ensuring smooth workflow and timely completion of tasks.
- Worked with team members to maintain a clean and organized showroom appearance to enhance the overall shopping experience for customers.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Continuously assessed showroom layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Coached team members and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Merchandising Manager - Objet Living Pte Ltd
Haire Living Pte Ltd
12.2006 - 10.2007
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Interior Sales Designer
Haire Living Pte Ltd
06.2005 - 10.2006
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Developed space planning concepts, color palette selections, textile presentations, and material boards for review and presentation.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Generated increased revenue by identifying upsell opportunities during client consultations and design implementation stages.
- Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Interior Sales Designer
Joop! Design
06.2003 - 06.2005
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Developed space planning concepts, color palette selections, textile presentations, and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
Education
Diploma in Industrial Design -
Nanyang Polytechnic- School of Design
Singapore06.2003
GCE 'O' Levels -
Presbyterian High School
Singapore12.1999
PSLE -
Northland Primary School
Singapore12.1995
Skills
- Sales Expertise
- Sales Planning
- Sales Forecasting
- Professional Networking
- Client Development
- Brand & Product Promotions
- Product Knowledge
- Schedule Coordination
- Project Management
- Customer Service
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Senior Contract Sales Executive
Space Furniture Pte Ltd
02.2017 - 09.2023
Senior Home Stylist
Momentum Creations Pte Ltd (Nobel Design Holdings
12.2012 - 12.2016
Supervisor
Domicil Pte Ltd (HTL Manufacturing Pte Ltd)
04.2010 - 11.2012
Kitchen Planner
Kitchen Culture KHL Marketing Asia-Pacific Pte Ltd
09.2008 - 04.2010
Showroom Manager
Three3Three Pte Ltd
10.2007 - 09.2008
Merchandising Manager - Objet Living Pte Ltd
Haire Living Pte Ltd
12.2006 - 10.2007
Interior Sales Designer
Haire Living Pte Ltd
06.2005 - 10.2006
Interior Sales Designer
Joop! Design
06.2003 - 06.2005
Diploma in Industrial Design -
Nanyang Polytechnic- School of Design
GCE 'O' Levels -
Presbyterian High School
PSLE -
Northland Primary School
Similar Profiles
Jany, Chia Mei ChanJany, Chia Mei Chan
Sales Executive at Space Furniture Pte LtdSales Executive at Space Furniture Pte Ltd
Dann YongDann Yong
Senior Sales Executive at Space FurnitureSenior Sales Executive at Space Furniture
Elorie McNicolElorie McNicol
Purchasing Assistant at Space FurniturePurchasing Assistant at Space Furniture