Lye Soon Ee
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over 14 years of customer support knowledge-base experience. Technically savvy Service Engineer experienced in testing, integration and installation of Liquid Chromatography equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction. Self-initiated assignments; operates independently .
Overview
25
25
years of professional experience
Work History
Field Service Engineer
Agilent Technologies
06.2011 - Current
- Performed onsite installation, modification and maintenance of High Performance Liquid Chromatography and Mass Spectrometry system.
- Supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
- Proactively responds to potential equipment, software or application issues to prevent unplanned interruption of customers' business
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Conduct technical and compliance training to Neophyte engineers.
- Provide compliance consultation to Pharmaceutical customers, developed CAPA as and when required.
- Deliver internal technical training and maintenance seminars and workshops for field engineers or customers
- Perform customer's assets monitoring that enable data driven decisions to optimize lab-wide asset performance.
Service Engineer
SHIMADZU Asia Pacific Pte Ltd
06.2008 - 05.2011
- Perform preventive maintenance for medical equipment such as X-ray and Ultrasound machine
- Installed, configured and tested equipment on specialized platforms.
- Educated prospects on product implementation and usage and answered technical and security questions.
- Coordinate with contractors for room preparation to ensure proper and timely handing over of equipments
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Ensure good quality rectifications of the equipment are carried out to prevent repeat defect occurrences
- Extensive regional support to distributors in ASIA, providing technical consultation and training.
Aviation Specialist
Republic Singapore Air Force
05.1998 - 05.2008
- Troubleshoot complex circuitry on aircraft defects
- Trained and developed new engineers to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Selected as pioneer batch for special system courses conducted by foreign country.
- Inspected aircraft and related equipment for airworthiness.
- Maintained, repaired and troubleshot installed avionics systems on aircraft.
Education
Diploma - Electronics Computer & Telecommunications Engineering
Ngee Ann Polytechnic
GCE ‘O’ Level Swiss - undefined
Ngee Ann Polytechnic, Cottage Secondary School
Primary School - undefined
South View Primary School
Skills
- Service Records Management
- Excellent Team player
- Data analysis
- Diagnostics and troubleshooting
- High Compliance Proficiency
Timeline
Field Service Engineer
Agilent Technologies
06.2011 - Current
Service Engineer
SHIMADZU Asia Pacific Pte Ltd
06.2008 - 05.2011
Aviation Specialist
Republic Singapore Air Force
05.1998 - 05.2008
Diploma - Electronics Computer & Telecommunications Engineering
Ngee Ann Polytechnic
GCE ‘O’ Level Swiss - undefined
Ngee Ann Polytechnic, Cottage Secondary School
Primary School - undefined
South View Primary School
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