LYE CHEE KWANG
Summary
CAREER HISTORY AND EXPERIENCE
Results-driven management professional, with proven history in leading teams and driving process improvements. Adept at fostering collaborative work culture and achieving organizational objectives. Known for adaptability and reliability, offering key skills in strategic planning and team leadership.
Experienced with team leadership, process optimization, and strategic planning. Utilizes strong organizational and problem-solving skills to enhance team performance. Track record of fostering collaborative environments and achieving operational goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Section Manager
Makino Asia Pte Ltd
07.2012 - Current
- Section Manager to lead the technical team support for technical issue and Spare Part
- Responsibility for the service process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met
- Facilitate strategic partners' resources to assist in the service process
- Engage, equip, and lead all service channels (including distribution partners) with appropriate training, tools, and strategy development for Machine Tool products/services
- Managed budgets, resources, and schedules to ensure timely delivery of high-quality results.
Service Engineer
Yamazaki Mazak Singapore Pte Ltd
07.2011 - 07.2012
- Responsibility for the field service of Mazak CNC machine, work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Customer Support Engineer
CNC Design Pte Ltd
10.2009 - 07.2011
- Responsibility for the customer support process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Meet/exceed minimum quarterly and annual sales objectives
- Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met
- Facilitate strategic partners' resources to assist in the sales process
- Engage, equip, and lead all sales & service channels (including distribution partners) with appropriate training, tools, and strategy development for Machine Tools products/Siemens controller services
- Experience in field service intangible/conceptual products/services/ siemens software in machine tools field
- Recent customer support experience to machine tools providers including oil and gas, aerospace and military at executive level
Technical Service Engineer
UNICOS TECH PTE LTD
04.2009 - 10.2009
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
Sales & Technical Manager
Ling Automation Engineering
06.2005 - 02.2009
- Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution
- Meet/exceed minimum quarterly and annual sales objectives
- Work closely with the operational and tele-services teams, utilize relationships to ensure that product implementation schedules are met
- Facilitate strategic partners' resources to assist in the sales and production process
Production Manager
Award Technology Sdn. Bhd.
01.2000 - 01.2005
- As a production manager CNC department
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Sales & Service Engineer
Itochu Mechatronics corporation
01.1997 - 01.2000
- As a sales & service engineer of CNC machine
- Increased repeat business by fostering long-term relationships with key accounts through exceptional service delivery.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Sales & Service Engineer
Yamazen (Malaysia) Sdn. Bhd.
01.1995 - 01.1997
- As a sales & service engineer of CNC machine
- Enhanced customer satisfaction by promptly addressing service issues and implementing effective resolutions.
Service Engineer
Saeilo Penang Sdn. Bhd.
01.1993 - 01.1995
- In charge of servicing of CNC machine
- Installed, configured and tested equipment on specialized platforms.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Technician
Matsushita Electronics Motor Sdn. Bhd.
01.1992 - 01.1993
- As a technician at CNC department pioneer gear & shaft division
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Professional Certificate of Engineering - Mechanical
Polytechnic Sultan Abdul Halim Mu'adzam Shah
Malaysia01.1992
Skills
- CNC programming
- Service of CNC machine
- CNC production
- CNC MACHINING SKILL
- MS Office
- Process Safety
- EV safety course
- Staff leadership
- Preventive Maintenance
- Continuous improvement
- Organizational development
Languages
English
Bilingual or Proficient (C2)
Bahasa Malaysia
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Certification
- NTUC LEARNINGHUB PTE. LTD. WPH-WSH-3081-1.1 Workplace Safety and Health Management in
Manufacturing Industry-3 , (2024 May) - SINGAPORE NATIONAL EMPLOYERS FEDERATION SVCF-PL-101C-1 Implement Operations for Service Excellence , (2017 Jan)
- NTUC LEARNINGHUB PTE. LTD.
ICT-DIT-2009-1.1 Network Configuration
- NTUC LEARNINGHUB PTE. LTD.
ICT-OUS-3009-1.1 Network Administration
and Maintenance (2019 June)
- Ngee Ann Polytechnic PTP-EVH-1003-1.1 Electric Vehicle and Hybrid Electric Vehicle Maintenance Management-1 (2024 Nov)
- Ngee Ann Polytechnic PTP-EVH-1001-1.1 Electric Vehicle and Hybrid Electric Vehicle Battery Management-1 (2024 Nov)
- Ngee Ann Polytechnic PTP-EVH-1002-1.1 Electric Vehicle and/or Hybrid Electric Vehicle Charging Management-1 (2024 Oct)
- Ngee Ann Polytechnic PTP-WSH-1049-1.1 Workplace Safety and Health for Electrical Safety-1 (2024 Oct)
Travel
Bali Indonesia, Pattaya and Bangkok Thailand, Hong Kong, Macau and China and Italy.
Timeline
Section Manager
Makino Asia Pte Ltd
07.2012 - Current
Service Engineer
Yamazaki Mazak Singapore Pte Ltd
07.2011 - 07.2012
Customer Support Engineer
CNC Design Pte Ltd
10.2009 - 07.2011
Technical Service Engineer
UNICOS TECH PTE LTD
04.2009 - 10.2009
Sales & Technical Manager
Ling Automation Engineering
06.2005 - 02.2009
Production Manager
Award Technology Sdn. Bhd.
01.2000 - 01.2005
Sales & Service Engineer
Itochu Mechatronics corporation
01.1997 - 01.2000
Sales & Service Engineer
Yamazen (Malaysia) Sdn. Bhd.
01.1995 - 01.1997
Service Engineer
Saeilo Penang Sdn. Bhd.
01.1993 - 01.1995
Technician
Matsushita Electronics Motor Sdn. Bhd.
01.1992 - 01.1993
Professional Certificate of Engineering - Mechanical
Polytechnic Sultan Abdul Halim Mu'adzam Shah
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