Lydia Tiong
Singapore
Summary
Detail-oriented and proactive Immigration admin specialist with solid experience in preparing, reviewing, and managing official submissions for EP and renewal applications. Strong communication skills, with a proven ability to simplify complex regulatory requirements into clear, client-friendly language. Skilled in coordinating with internal teams and government agencies, resolving issues under time-sensitive conditions, and maintaining high accuracy and professionalism throughout the documentation process. Adept at handling multiple tasks simultaneously and delivering consistent, client-focused support in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Project Officer
Globevisa Consultant Pte Ltd
06.2024 - Current
- Manage end-to-end immigration projects, ensuring smooth application, renewal, and issuance processes.
- Provide pre-sales consultation support to sales teams, offering guidance on immigration solutions.
- Ensure strict compliance with immigration laws and regulations, reducing processing risks.
- Maintain strong backend support, tracking after-sales services, sending timely reminders, and managing client follow-ups.
- Oversee document submission timelines and ensure all deadlines are met efficiently.
- Key Achievements:
- Solely responsible for all pass renewal cases, handling eligibility checks, document preparation, submission, improved efficiency of pass renewal processes, ensuring a 100% renewal success rate.
- Local Service Handler: Fully managed local service package clients, handling document preparation, providing solutions, and tracking reminders.
- Client Satisfaction Improvement: Successfully reduced 70% of dissatisfaction levels among assigned difficult customers, providing tailored solutions and proactive support.
Education Consultant
Spring College International Pte Ltd
03.2023 - 06.2024
- Provided expert consultation on Singapore’s education pathways, guiding students and parents on school selection, application procedures, and admission strategies.
- Managed end-to-end service processes, including document preparation, interview coaching, and visa assistance.
- Organized and coordinated summer holiday education campaigns, ensuring smooth execution and student engagement.
- Maintained strong client relationships, addressing concerns and offering tailored education solutions.
- Key Achievements:
- Developed a strong personal network, generating up to 30+ monthly inquiries from referrals and marketing efforts.
- Successfully guided multiple students through the Singapore education system, improving their admission success rates.
Client Advisor
Income Insurance Limited
06.2023 - 02.2024
- Provided comprehensive insurance consultation, assessing clients’ needs and recommending suitable policies.
- Managed end-to-end service processes, including policy selection, application, claims assistance, and post-sale support.
- Ensured regulatory compliance and guided clients on financial protection strategies.
- Effectively handled difficult customer cases, offering tailored solutions to improve their satisfaction.
- Key Achievements:
- Rapid Certification: Achieved CMFAS certification within one month, demonstrating quick adaptability and strong industry knowledge.
- Customer Service Excellence: Successfully converted 80% of dissatisfied customers into satisfied clients, resolving concerns with proactive support and strategic solutions.
Customer Service Associate
Acme Monaco Asia Pte Ltd
04.2021 - 06.2023
- Managed end-to-end sales tasks, including handling customer inquiries via email, processing purchase orders (PO), statements of accounts (SOA), and delivery orders (DO).
- Performed data entry tasks, ensuring records were accurate and up to date.
- Maintained efficient time management, ensuring timely order processing and service delivery to avoid delays.
- Kept comprehensive data records, ensuring smooth tracking of customer transactions and company operations.
- Key Achievements:
- Successfully assisted in organizing internal company events, improving employee engagement and operational coordination.
- Ensured 100% accuracy in data records, reducing processing errors and improving workflow efficiency.
Customer Service Cum Admin
BKW Rent A Car Pte Ltd
04.2019 - 03.2021
- Managed end-to-end activation services, ensuring timely provision of temporary vehicles for customers with motor insurance claims.
- Acted as a key liaison between motor workshops, insurance claim departments, and the company’s logistics team, ensuring smooth vehicle arrangements.
- Coordinated the pickup and return process for temporary vehicles, minimizing disruptions for customers.
- Maintained accurate records of client data, rental agreements, and insurance documentation, ensuring compliance and smooth operations.
- Oversaw the company’s car insurance maintenance, renewal, purchase, and sale processes, ensuring cost efficiency and regulatory compliance.
- Key Achievements:
- Streamlined administrative processes, improving client satisfaction by 40% through faster and more efficient service.
- Reduced claims processing time, enhancing the overall customer experience and operational efficiency.
Video Editor/Motion Graphics Designer Intern
Vocare Media
03.2017 - 09.2017
- Managed pre-production to post-production for various video projects, ensuring high-quality output.
- Fully handled video editing projects independently, applying motion graphics for AIA Digital Agent, DBS Private Banking, Nestlé internal videos, and behind-the-scenes footage for Wedding Tatler.
- Supported senior editors in content assembly, color grading, and audio mixing, enhancing the final visual appeal.
- Worked on diverse video formats, ensuring seamless storytelling and brand consistency.
- Key Achievements:
- Fully in charge of the Boston Scientific Hall of Fame Award project, overseeing brainstorming, design, print arrangement, and final production—resulting in 100% client satisfaction.
Education
High School Diploma -
Singapore Polytechnic
05-2018
Skills
- Customer Service
- Problem Resolution
- Time Management
- Graphic Design
- Video Editing
- Financial Planning
Certification
CMFAS certification : M5, M9, M9A, CGI, HI
Timeline
Associate Project Officer
Globevisa Consultant Pte Ltd
06.2024 - Current
Client Advisor
Income Insurance Limited
06.2023 - 02.2024
Education Consultant
Spring College International Pte Ltd
03.2023 - 06.2024
Customer Service Associate
Acme Monaco Asia Pte Ltd
04.2021 - 06.2023
Customer Service Cum Admin
BKW Rent A Car Pte Ltd
04.2019 - 03.2021
Video Editor/Motion Graphics Designer Intern
Vocare Media
03.2017 - 09.2017
High School Diploma -
Singapore Polytechnic
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