Computer games
Lydia Ng
Human Resource
Summary
Graduated late due to rebellious teenage years, I began to understood the importance of life skills and how it would impact my future. Language and interacting with people was always my strong suit and I wanted to build a career path out of being able to be in a team environment, working together to help others.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Human Resource Officer
Hotel Royal
05.2022 - 08.2022
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Oversaw HR needs for 100 employees operation across four locations.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Advocated for staff members, helping to identify and resolve conflicts.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed payslips for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed time records for 100 employees to verify accuracy of information.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Paymaster.
Part Time Banquet Waitress
Grand Hyatt Singapore
01.2018 - 01.2022
- Provided, courteous service to create memorable moments for guest
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgement and commitment to service
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Provided friendly, courteous service to create memorable moments for guests.
Receptionist
Advanced VetCare
06.2020 - 08.2020
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Entered data from pet records and office visits into computer system.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Receptionist
Dyson Singapore
01.2019 - 01.2020
- Greeted incoming visitors and staff professionally and provided friendly
- Prepared packages and mails for shipment, pickup and courier services
- Kept reception area clean and neat to give visitors positive first impression
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Assisting in interviews, onboarding and offboarding of employees
- Printed and troubleshoot employee work access cards
Customer Service officer
United Overseas Bank Singapore
01.2019 - 01.2019
- Exercised judgement when dispensing information to maintain confidentiality of sensitive information
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse
- Resolved internet banking issues over phone with more than 50 customers daily
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
Education
Bachelor Degree - Hospitality and Tourism Management -Human Resource Management
Murdoch University
Singapore 08.2020 - 08.2022
Diploma - Tourism And Hospitality Management
Kaplan Incorporation
Singapore 01.2018 - 01.2019
Skills
Microsoft OfficeCRM System
Paymaster
DHL Courier
Interests
Dance
Timeline
Human Resource Officer
Hotel Royal
05.2022 - 08.2022
Bachelor Degree - Hospitality and Tourism Management -Human Resource Management
Murdoch University
08.2020 - 08.2022
Receptionist
Advanced VetCare
06.2020 - 08.2020
Receptionist
Dyson Singapore
01.2019 - 01.2020
Customer Service officer
United Overseas Bank Singapore
01.2019 - 01.2019
Diploma - Tourism And Hospitality Management
Kaplan Incorporation
01.2018 - 01.2019
Part Time Banquet Waitress
Grand Hyatt Singapore
01.2018 - 01.2022