Lydia Lynn Tan

• Contracted under Adecco Personnel Pte Ltd
• Provide high-level administrative support to the Leadership Team and sales executives, including coordinating travel arrangements and processing expense reports. Ensure smooth operation of day-to-day tasks, allowing leadership to focus on strategic objectives
• Manage and accurately process customer purchase orders through SAP/Salesforce, ensuring swift and efficient order fulfillment
• Review and ensure budgetary compliance, validate customer/vendor sales & marketing rebate claims, collaborating with sales departments to monitor and adjust expenditures
• Prepare weekly, monthly, and quarterly sales progress reports for both internal and external stakeholders
• Partner closely with sales teams to ensure alignment with revenue targets and forecasts, providing operational support to optimize team performance and maximize sales outcomes

• Spearheaded various roles under the position of Sales & Operations Manager, providing strategic direction and leadership across multiple departments. Ensured seamless coordination between sales, operations, and client management teams to achieve business objectives.

• Successfully managed key accounts independently and provide exceptional account management to SMEs to global brands while fostering customer retention and promoting sales growth.

• Effectively balanced dual responsibilities during the COVID pandemic while managing core sales functions, overseeing operational responsibilities and ensuring continued business operations despite challenging circumstances.

Key Achievements:

• Secured High-Value Accounts: Successfully closed a major fintech account valued at $120,000, driving significant revenue growth.

• Enhanced Customer Satisfaction: Received numerous positive Google reviews for outstanding customer service, further solidifying company reputation.

• Crisis Management & Client Retention: Successfully managed a critical incident involving data center leakage for a major media client, negotiating a substantial reduction in compensation costs while retaining the client's trust and business.

• Project Leadership: Spearheaded the conceptualization and successful ‘go-live’ implementation of Sage CRM software, managing a $25,000 budget.

• Single-handedly managed a 4-week project to furnish a new office with a $4,000 budget, ensuring that all requirements were met on time and within budget.

• Employee Engagement & Productivity: Improved staff morale and operational productivity by reallocating job functions and streamlining internal workflows.

• Manage and exceed monthly sales targets by identifying opportunities for growth, optimizing sales processes, and maintaining focus on key business objectives.
• Manage and grow existing client relationships, ensuring high levels of satisfaction and retention. Utilize excellent negotiation skills and a customer-centric approach to deliver tailored solutions that drives market share
• Act as a liaison between the technical team and internal departments, coordinating efforts on sales activities, payment processing, and customer service matters to streamline operations and enhance client satisfaction.

• Build and maintain strong relationships with key clients, understanding their unique needs, and promoting the company’s event services to drive sales growth. Develop tailored solutions to ensure client satisfaction and retention.

• Lead the planning, coordination, and execution of corporate meetings, weddings, and large-scale events from initial concept to final delivery. Oversee all logistical details, ensuring smooth event operations and aligning with client expectations. Source and manage external vendors to fulfill event requirements, negotiating favorable terms and ensuring seamless integration of services into the event.

• Work closely with the Operations Manager, chefs, service crews, and external vendors to seamlessly execute on-site events, ensuring all aspects are perfectly coordinated for a flawless experience.

• Address customer complaints and feedback with professionalism and efficiency, ensuring that issues are resolved promptly and to the client's satisfaction, reinforcing trust and loyalty.

• Responsible for regular updates and maintenance for social network platforms ie
• Facebook and Twitter
• Work closely with Operations Team to execute on marketing plans
• Liaise with photographers and designers on various promotional EDMs
• Reason for leaving: Entity was discontinued and was transferred to Coastes Pte Ltd

• Provided excellent customer service
• Communicating, maintaining and developing guest relationship
• Responsible for all administration relating to membership recruitment
• Organized and maintained the management of guests' database
• Collaborated with Marketing Department on the execution of marketing initiatives and events
• Reason for leaving: Promoted to Marketing Executive and assigned to undertake all Marketing initiatives

• Increased and achieved sales targets through upsell and cross-selling
• Proactively maintained customer relationship through regular calls
• Maintenance of stock inventory
• Managed and established resolutions for customers’ complaints and feedback
• Reason for leaving: To look for a change of work environment

• Handles all payments by customers
• Responsible for replenishing of cash floats and ensuring if the reconciliation of cash balance
• Reason for leaving: To look for a permanent role