Lydia George

• Creating PO invoices in Oracle

•Arranging client visit

•Managed and maintained documents and records and executed various clerical duties as assigned by manager.

•Trained and supervised new personnel, ensuring that all policies and procedures were fully followed.

• Answered questions related to product availability or services provided upon request from customers.
• Provided friendly customer service when interacting with clients during deliveries.
• Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
• Ensured proper care in the handling of packages to avoid damage during transit.
• Adhered to all safety policies and procedures while operating a commercial vehicle.
• Accurately completed paperwork associated with each delivery such as invoices, bills of lading, logs.
• Notified customers prior to arrival of goods or services at their locations.
• Loaded delivery truck with company products according to the daily route plan.

• Organized meetings between senior management and prospective customers.
• Drafted proposals for prospects in response to their requests for information.
• Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
• Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
• Managed all aspects of client accounts including contract negotiations, project planning, budgeting, invoicing and payment processing.
• Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
• Provided training to sales staff on effective communication techniques when dealing with clients.

• Installed and tested operating systems, applications, updates, patches, and service packs.
• Provided remote assistance to end-users when needed.
• Analyzed system logs for potential problems or errors related to system performance or security threats.
• Resolved complex technical problems through root cause analysis techniques.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Led cross-functional team projects to improve system efficiency and reduce downtime.
• Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
• Collaborated with teams to solve technical customer problems across product suites.

• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Updated and maintained databases with current information.
• Completed routine maintenance and repair.
• Utilized various software and tools to streamline processes and optimize performance.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Conducted testing of software and systems to ensure quality and reliability.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.