LWIN HTOO AUNG
Summary
Eager to apply academic and professional background towards launching a successful career as an IT Specialist with an employer offering opportunities for professional development in exchange for demonstrated drive and commitment to superior job performance.
Overview
8
8
years of professional experience
Work History
Network Architect Engineer
NTT Data Singapre
08.2021 - Current
- Managed internal and external network traffic on CheckPoint, Palo Alto and Huawei firewalls, ensuring optimal performance and security
- Handled day-to-day user requests, troubleshooting, and resolving issues promptly to minimize downtime
- Assumed responsibility for monitoring and fixing OS patching and network vulnerabilities across network of 400+ devices.
- Conducted regular audits of firewall configurations to maintain compliance with industry standards and regulations.
- Provided technical support for troubleshooting and resolving firewall-related issues, ensuring minimal downtime.
IT Support Engineer
Achievement Solution Pte ltd
06.2020 - 07.2021
- Attend user request via tickets and phone call as Level 1 support
- Support, troubleshoot, manage Windows, Microsoft 365, anti-virus, Forti client and Cisco VPN, monthly maintenance for PCs
- Setup PC, setup email (O365, Exchange, POP3, IMAP), printer setup
- Report and liaise with respective team for Server, application and website issues and follow up with both parties until problem resolved
- Assist with Deployment operations for clients.
Banquet Captain
Hotel Jen Tanglin Singapore
05.2016 - 04.2020
- Supervise and manage manpower of 20 – 30 staffs to run operations such as Seminars, Meetings, Company Events and Wedding Celebrations
- Coordination with organizers and sales ensure event is run smoothly
- Submit daily report and review on customers feedback, follow up if necessary.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
Education
Bachelor of IT in Cyber Security & Forensics and Computer Science(Double Major) -
Murdoch University
01.2025
Diploma in Information Technology -
Kaplan Higher Education Institute
Singapore01.2020
Engineering Electronic Engineering -
Higher National Institute of Technical Education Certificate ( HNITEC )
Singapore04.2012
Skills
- Network Troubleshooting
- Network Security
- Network Hardware and Software
- System User Support
- Traffic Filtering
- Firewall Installation
- Team Management
- Inventory Management
Skills Interests
- Language: English, Burmese,
- Hardware: Assembly, Maintenance, Peripherals, Printers, Drivers, Troubleshooting
- Software: Microsoft Office, Team Viewer, Anydesk
- Firewall: CheckPoint, Palo Alto, Huawei, Fortinet
- Operating System :Windows 7. Windows 8, Windows 10, Mac OS, Linux
- Hobby: Video Gaming, Football, Reading and research.
National Service
- Signal Operator, Prepared radio equipment as planned to support Island Defend operations for Key Installations.
- Conducted radio training to the Military Police Trainee as the instructor to the batches of 50-80 privates every two month.
- Volunteered and involved in Signal Platoon to supported required radio equipment for the 2014, 2015 National Day Parade.
- Achieved Outstanding for both Conduct and performance.
References
- Mr Lai Weng Wah, IT Engineer (Team Lead), Achievement Solution Pte Ltd, #08-01 Midview City, 18 Sin Ming Ln, Singapore, 573960, wengwah.lai@achievement.com.sg
- Mr Anand, Banquet Manager, Hotel Jen Singapore, 1A Cuscaden Road, Singapore, 249716, banquet.hjs@hoteljen.com
Timeline
Network Architect Engineer
NTT Data Singapre
08.2021 - Current
IT Support Engineer
Achievement Solution Pte ltd
06.2020 - 07.2021
Banquet Captain
Hotel Jen Tanglin Singapore
05.2016 - 04.2020
Bachelor of IT in Cyber Security & Forensics and Computer Science(Double Major) -
Murdoch University
Diploma in Information Technology -
Kaplan Higher Education Institute
Engineering Electronic Engineering -
Higher National Institute of Technical Education Certificate ( HNITEC )
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