Lu Toe Myint
Summary
Proven Field Service Engineer with a track record of enhancing system performance and customer satisfaction at JELCO Private Limited Singapore. Expert in equipment installation, system diagnostics, and troubleshooting, demonstrating a strong ability to improve operational efficiencies. Skilled in fostering customer relationships through effective communication and technical support. Energetic Field Service Engineer with 14 years background performing Commercial Kitchen Equipment repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Skilled at training and mentoring field service personnel to troubleshoot and correct [Type] problems, consistently meeting or exceeding expectations. Well-versed in safety practices and gear, documentation requirements and compliance standards for Singapore Food industry.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
JELCO Private Limited Singapore
02.2010 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Field Service Electrictian
Plant Engineering Construction Pte. Ltd. Singapore
10.2004 - 02.2008
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
Education
Certificate of Skills Evaluation - General Fitting in Petroleum
ITE
02.2008
Bachelor of Arts - Degree in Business Management
Yangon East University
Yangon , Myanmar04.2003
Diploma in Engineering - Electronic
Government Technical Institute
Thanlyin, Yangon, Myanmar02.2000
Skills
- Remote Support
- Equipment Installation
- On-Site Support
- Troubleshooting and repair
- Performance Testing
- System diagnostics
Additional Information
- Microsoft Product
- Microsoft Office (Word, Excel, Power point)
- Design Software
- AutoCAD 2005, Adobe Photo Shop 7.0
- Operating Systems
- Windows 11
Languages
Myanmar
English
Upper intermediate (B2)
Timeline
Field Service Engineer
JELCO Private Limited Singapore
02.2010 - Current
Field Service Electrictian
Plant Engineering Construction Pte. Ltd. Singapore
10.2004 - 02.2008
Certificate of Skills Evaluation - General Fitting in Petroleum
ITE
Bachelor of Arts - Degree in Business Management
Yangon East University
Diploma in Engineering - Electronic
Government Technical Institute
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