Luthfi Aman
Summary
Committed and hardworking Banquet Captain with 5 years of experience directing hotel food service. Well-rounded leader with talent for supervising employees and customer service. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banquet Captain
Orchard Hotel
11.2023 - Current
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Directed and managed banquet functions for [Number]-person event.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Maintained clean and safe work environment.
HIMARS Artillery Operator
Singapore Armed Forces
11.2021 - 11.2023
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed inspections and routine maintenance on equipment.
- Worked outside in all weather conditions.
- Conducted inspection of in-process or finished product.
Technician/General Production Worker
JMUS
06.2021 - 10.2021
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Warehouse Supervisor
Redmart
12.2019 - 06.2021
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
Technician Helper
Micron
01.2019 - 06.2019
- Enhanced equipment functionality by performing regular maintenance and repairs.
- Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
- Maintained a safe and clean work environment by adhering to safety protocols and regulations.
- Supported the completion of projects on time by efficiently managing tasks and resources.
- Collaborated with team members to optimize workflow processes and improve overall productivity.
Banquet Captain
Shangri La Hotel
07.2016 - 12.2018
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Education
High School Diploma -
Bedok South Secondary School
Singapore11.2011
No Degree - PSLE
Temasek Primary School
Singapore12.2010
Skills
- Staff Leadership
- Team Member Development
- Time management
- Organizational skills
- Customer service
- Problem-solving
- Adaptability and flexibility
- Quality Assurance
Certification
- Apply Workplace Safety and Health in Constrution Sites Training
- Apply Workplace Safety and Health in Process Plant
- Perform Work At Height
- Apply Workplace Safety and Health in Shipyard (Gneral Trade)
- Communicate and Relate Effectively at the Workplace
- Develop Personal Effectiveness at Operations Level
- Provide Workplace Safety and Security , SHATEC - 1 month
- Service Public Areas , SHATEC - 1 month
Timeline
Banquet Captain
Orchard Hotel
11.2023 - Current
HIMARS Artillery Operator
Singapore Armed Forces
11.2021 - 11.2023
Technician/General Production Worker
JMUS
06.2021 - 10.2021
Warehouse Supervisor
Redmart
12.2019 - 06.2021
Technician Helper
Micron
01.2019 - 06.2019
Banquet Captain
Shangri La Hotel
07.2016 - 12.2018
High School Diploma -
Bedok South Secondary School
No Degree - PSLE
Temasek Primary School
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