Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Lutfi Quzhairie

Summary

Dynamic retail sales associate with proven expertise at Decathlon, excelling in customer service and teamwork. Enhanced customer satisfaction by resolving inquiries efficiently and consistently exceeding sales targets. Skilled in POS system operations and product knowledge, contributing to a 20% increase in monthly sales. Adept at fostering collaborative environments and maintaining store organization.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Decathlon
Jurong Point
09.2025 - Current
  • Assisted customers with product selection and provided detailed product knowledge.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained store cleanliness and organization to enhance customer experience.
  • Collaborated with team members to achieve daily sales targets.
  • Addressed customer inquiries and resolved issues efficiently, enhancing satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Food Service Worker

Nandos
09.2024 - 12.2024
  • Prepared food items according to standardized recipes and presentation guidelines.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
  • Operated kitchen equipment safely and efficiently, adhering to operational protocols.
  • Collaborated with team members to optimize workflow during peak service periods.
  • Maintained cleanliness and organization of kitchen and dining areas to ensure compliance with health standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Warehouse Worker

Maersk
Joo Koon
09.2023 - 12.2023

Education

Certificate of Technical Studies -

Institute of Technical Education
Chua Chu Kang

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Stocking and receiving
  • POS system operations
  • Friendly and outgoing

Accomplishments

Secondary School we were League 2 NSG Champions

Additional Information

I was a student ambassador in ITE and was helping around with school events.I was also in football and frisbee. I also play many other sports which makes me more keen in sports and health

Languages

English
Bilingual or Proficient (C2)
Malay
Advanced (C1)

Timeline

Retail Sales Associate

Decathlon
09.2025 - Current

Food Service Worker

Nandos
09.2024 - 12.2024

Warehouse Worker

Maersk
09.2023 - 12.2023

Certificate of Technical Studies -

Institute of Technical Education
Lutfi Quzhairie