Lungoulein Touthang

Manage large amounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Maintain and update CRM to Keep records of customer interactions, process customer accounts and file documents

Take the extra mile to engage customers

Received job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.

Performed Data Entry, Job Creation, Billing, General Administrative or any adhoc duties

Ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and escalated to immediate Superior for assistance and advice if unable to resolve the issues

Arrange Export shipments with 3PL (3rd Party Logistics) warehouse and forwarder

Prepare shipping documentations like invoice, certificate of origin, etc. and submit documents according to Letter of credit requirement

Process all types of Visa as requested by client

Submit relevant documents to the immigration.

Keep abreast with changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures, in order to be able to provide accurate, timely and appropriate advice.

Maintain a good relationship with Government Departments/Embassy.

Maintain clients record such as copy passport, record of previous visa, etc.