LUKMANUL HAKIM
Singapore
Summary
Restaurant and catering professional with many years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Friendly and courteous server with more than 20 years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.
Overview
22
22
years of professional experience
Work History
Area Manager
Stamford
04.2026 - Current
- Coordinated operational strategies to enhance service delivery and improve customer satisfaction.
- Evaluated performance metrics to identify areas for process improvement and drive operational excellence.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
Unit Manager
Compass Group – Conrad Singapore Marina Bay
06.2022 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Unit Manager Catering / Pantry
Smorgasbord Int Ptd Ltd
01.2019 - 05.2022
- As a catering manager, must be responsible for meeting clients' expectations and ensuring food and hygiene standards are met. And also recruit and manage chef, plan menus and work to budgets and financial targets.
- The role varies according to the size and nature of the business. In a small establishment, usually have a hands-on role and will be involved in the day-to-day running of the operation.
- In larger organizations, we may have the help of other managers and supervisors to handle the different catering functions, events and pantry.
- Provided personalized staff development programs, enhancing loyalty and dedication to the brand and reducing staff turnover.
- Closely monitored company finances, regularly reviewing budgets to succeed against spending targets.
- Our service takes care of your entire pantry program - from planning, ordering, receiving deliveries to managing Inventory, analytics and employee feedback.
Banquet Coordinator
Sodexo Singapore Ptd Ltd
08.2015 - 12.2018
- Set up for events by putting out tablecloths and place settings, arranging table
- Placement and setting up a buffet.
- Carrying plates of food on the trays and serving guests.
- Setting up room for clients' seminar.
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
Assistant Manager
Nandos Chickenland Ptd Ltd
03.2013 - 08.2015
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Correctly calculated charges, issued bills and collected payments.
- Greeted guests and communicated about wait time.
- Financial report, sales report, payroll report, labour cost and food cost.
Outlet Manager
Bonchon Singapore Ptd Ltd
01.2012 - 03.2013
- Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Greeted guests and communicated about wait time. Completed opening and closing checklists according to set standards. Greeted guests in a pleasant and courteous manner. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Bartender/Banquet
Raffle Town Club
01.2010 - 01.2012
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Suggested additional items to enhance customer experience and increase sales.
- Greeted guests in a pleasant and courteous manner.
- Communicated estimated wait times to guests to manage expectations.
- Delivered high-quality service to ensure customer satisfaction.
- Correctly calculated charges, issued bills and collected payments.
Server
Orchard Hotel
01.2007 - 01.2008
- Guided guests in menu selections, enhancing their dining experience with tailored recommendations.
- Updated and retained expertise on menu items, garnishes, ingredients, and preparation methods to ensure accurate guest information.
Server
Sheraton Hotel
01.2004 - 01.2005
- Guided guests in menu selections, enhancing dining experience with tailored recommendations.
- Monitored guest satisfaction throughout meal service, addressing needs for optimal dining experience.
- Welcomed guests and informed them of wait times, managing expectations for timely service.
Education
GCE O Level -
Ping Yi Secondary
01-1992
Skills
Operations & Management
Operations oversight and daily operation management
Workflow Planning and Prioritization
Staff scheduling and shift coordination
Employee supervision, team leadership and performance evaluation
Mobilization and demobilization of staff and operation
Event coordination and catering services
Profitability optimization and cost control
Inventory & Supply Chain
Inventory management and stock control
Supply ordering and vendor coordination
Assisting team member with stock and inventory inquiries
Food Service & Kitchen Operation
Timeline
Area Manager
Stamford
04.2026 - Current
Unit Manager
Compass Group – Conrad Singapore Marina Bay
06.2022 - Current
Unit Manager Catering / Pantry
Smorgasbord Int Ptd Ltd
01.2019 - 05.2022
Banquet Coordinator
Sodexo Singapore Ptd Ltd
08.2015 - 12.2018
Assistant Manager
Nandos Chickenland Ptd Ltd
03.2013 - 08.2015
Outlet Manager
Bonchon Singapore Ptd Ltd
01.2012 - 03.2013
Bartender/Banquet
Raffle Town Club
01.2010 - 01.2012
Server
Orchard Hotel
01.2007 - 01.2008
Server
Sheraton Hotel
01.2004 - 01.2005
GCE O Level -
Ping Yi Secondary