Lukmanul Hakim
Summary
Restaurant and catering professional with many years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Friendly and courteous server with more than 15 years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background.
Overview
21
21
years of professional experience
Work History
Unit Manager
Compass Group
06.2022 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
Unit Manager Catering / Pantry
Smorgasbord Int Ptd Ltd
01.2019 - 05.2022
- As a catering manager, must be responsible for meeting clients’ expectations and ensuring food and hygiene standards are met. And also recruit and manage chef, plan menus and work to budgets and financial targets.
- The role varies according to the size and nature of the business. In a small establishment, usually have a hands-on role and will be involved in the day-to-day running of the operation.
- In larger organizations, we may have the help of other managers and supervisors to handle the different catering functions, event and pantry.
- Provided personalized staff development programmers, enhancing loyalty and dedication to the brand and reducing staff turnover.
- Closely monitored company finances, regularly reviewing budgets to succeed against spending targets.
- Our service takes care of your entire pantry program - from planning, ordering, receiving deliveries to managing Inventory, analytics and employee feedback.
Banquet Coordinator
Sodexo Singapore Ptd Ltd
08.2015 - 12.2018
- Set up for events by putting out tablecloths and place settings, arranging table
- Placement and setting up a buffet.
- Carrying plates of food on the trays and serving guests.
- Setting up room for clients’ seminar.
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
Assistant Manager
Nandos Chickenland Ptd Ltd
03.2013 - 08.2015
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Correctly calculated charges, issued bills and collected payments.
- Greeted guests and communicated about wait time.
- Financial report, sales report, payroll report, labour cost and food cost.
Outlet Manager
Bonchon Singapore Ptd Ltd
01.2012 - 03.2013
- Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Greeted guests and communicated about wait time. Completed opening and closing checklists according to set standards. Greeted guests in a pleasant and courteous manner. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Bartender/Banquet
Raffle Town Club
01.2010 - 01.2012
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Correctly calculated charges, issued bills and collected payments.
- Greeted guests and communicated about wait time.
- Provided high quality service.
- Greeted guests in a pleasant and courteous manner.
Server
Orchard Hotel
01.2007 - 01.2008
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server
Sheraton Hotel
01.2004 - 01.2005
- Assisted guests with making menu choices in an informative and helpful fashion.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Greeted guests and communicated about wait time.
Education
GCE O Level - undefined
Ping Yi Secondary
01.1992
Skills
- Highly responsible and reliable
- Point of Sale (POS) system operation
- Health Safety and Environment
- Profit and Lost Statement
- Pantry Services
- Supported financial and business forecasts to facilitate accurate budgets
- Assisted team members regarding stock and inventory queries
- Assisted employee payroll processes by tracking attendance logs and expense monitoring
- Excel Advanced
- Operations oversight
- Ordering supplies
- Menu pricing
- Employee supervision
- Customer service
- Inventory management
- Safe food handling
- Operations management
- Employee performance evaluations
- Scheduling
- Event coordination
- Monitoring food preparation
- Collaboration and teamwork
- Profitability optimization
- Supply ordering and management
- Cost controls
- Scheduling staff
- Cost estimation
- Catering services
- Workflow planning
- Quality assurance
- Recipes and menu planning
- Kitchen staff coordination
- Hygiene regulations
- Work Planning and Prioritization
- Multitasking
Timeline
Unit Manager
Compass Group
06.2022 - Current
Unit Manager Catering / Pantry
Smorgasbord Int Ptd Ltd
01.2019 - 05.2022
Banquet Coordinator
Sodexo Singapore Ptd Ltd
08.2015 - 12.2018
Assistant Manager
Nandos Chickenland Ptd Ltd
03.2013 - 08.2015
Outlet Manager
Bonchon Singapore Ptd Ltd
01.2012 - 03.2013
Bartender/Banquet
Raffle Town Club
01.2010 - 01.2012
Server
Orchard Hotel
01.2007 - 01.2008
Server
Sheraton Hotel
01.2004 - 01.2005
GCE O Level - undefined
Ping Yi Secondary
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