Luke Pang
Singapore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Technical Support
ICondo
08.2023 - Current
- Providing assistance to management and residents regarding technical issues with the iCondo System through the feedback platform.
- Successfully resolving technical problems by conducting thorough troubleshooting and analysis.
- Identifying and raising potential improvements to the team for enhancing the system to improve user experience for both residents and management.
- Assisting in the setup and installation of hardware components as required.
Part-Time Bartender & Chef
THE JOLLY ROGER
- Prepare alcohol or non-alcohol beverages
- Engagement with customers to forge friendship
- Prepare for daily operation and stock check
- Ensure cleanliness of the bar and all operating equipment
- Assist floor operations as and when needed
- Prepare and cook menu items in accordance with specifications from recipes
- Maintain highest quality and consistent products standards
- Ensure safe and proper use of equipment at all times
- Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
- Any other ad-hoc duties base on operational needs.
NATIONAL SERVICE (CLERK)
01.2021 - 01.2023
- Unit: Training and Doctrine command
- Branch: Control of training branch
- Archive records of request and approval of training space
- Confirming the dates of training with other units so as to help the branch btr manage the allocation of training areas and making sure they follow safety guidelines
- Doing clearance for other officers to enter into camp for meetings and ceremonies.
Part-Time Service Crew
SOUTHWEST TAVERN
- Greet and welcome customers in a friendly manner
- Be knowledgeable of the food & beverage menus
- Prepare outlet for service - table settings, top up of condiments and other preparatory tasks
- Provide customer service, take orders and be able to give good recommendations
- Maintain cleanliness of the outlet
- Any other ad-hoc duties.
Banquet Server Job
TCC Hospitality Resources Pte Ltd
01.2017 - 01.2018
- Serves patrons with food and beverages in a positive and friendly manner
- Provides information to help food and beverage selections
- Presents ordered choices in a prompt and efficient manner
- Maintains dining ambiance with an enthusiastic attitude.
Part-Time Service Crew
BLUE LOTUS NOODLE BAR
- Provide excellent customer service with a positive and outgoing attitude
- Maintain cleanliness and tidiness of the café
- Take orders and process payment transactions accurately
- Prepare and serve food and beverages in a timely manner
- Adhere to all company policies and procedures
- Work well and confidently under pressure during peak hours
- Attend to customers' queries and feedback
- Assist in other areas of operations when required.
Education
Singapore-Cambridge GCE N-Level -
Kent Ridge Secondary School
Singapore-Cambridge GCE O-Level -
Kent Ridge Secondary School
Skills
- Customer Relations
- Microsoft Office
- Patient Relationship building with customers
- Decision - Making skills
Additional Information
Detail-oriented & pro-active individual. Knowledge in building relationship among his colleagues from diverse background & culture. Eager to work in a company with a dynamic team to learn more knowledgeable skills that would be helpful in the long run.
Skilled in written and oral communication in English & Chinese Language.
Languages
English
Chinese
Timeline
Technical Support
ICondo
08.2023 - Current
NATIONAL SERVICE (CLERK)
01.2021 - 01.2023
Banquet Server Job
TCC Hospitality Resources Pte Ltd
01.2017 - 01.2018
Part-Time Bartender & Chef
THE JOLLY ROGER
Part-Time Service Crew
SOUTHWEST TAVERN
Part-Time Service Crew
BLUE LOTUS NOODLE BAR
Singapore-Cambridge GCE N-Level -
Kent Ridge Secondary School
Singapore-Cambridge GCE O-Level -
Kent Ridge Secondary School
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