Lucy Quyen Sharma
Singapore
Summary
Accomplished and highly organized Project Manager with over a decade of experience driving business enablement and regulatory change initiatives across Global Markets. Proven expertise in project governance, stakeholder management, risk mitigation, and cross-functional collaboration. Adept at leading enterprise-wide projects, ensuring alignment with regulatory compliance, and delivering results that support business goals.
Overview
17
17
years of professional experience
Work history
Business Support Manager - VP - Global Markets
Bank of America
, Singapore
09.2023 - Current
- Led a 'top 3 priority' business enablement project for APAC Global Markets, launching Fixed-Income, Currencies, and Commodities services in a key Southeast Asian market, creating significant business opportunities for the Company.
- Coordinated cross-functional teams across multiple multiple countries in the APAC region to ensure a seamless roll-out of the new service, ensuring alignment with regional and global strategies.
- Worked closely with senior leadership and key stakeholders to secure funding, ensuring alignment with business objectives, and successfully delivered the project within the agreed budget and timeline.
- After the successful go-live, received multiple recognitions from senior stakeholders through the company’s Reward and Recognition Program, earning several awards for outstanding contributions to the project’s success.
- Directed a critical two-year global risk resiliency project, collaborating with external banks through RFIs and RFPs, and managing data aggregation across global lines of business. This initiative was pivotal in ensuring the bank's resilience to sanctions and compliance with evolving regulatory expectations.
- Spearheaded remediation efforts in response to regulatory exams, collaborating with internal teams across the Business, Legal, Compliance, and Operations to address findings and ensure full adherence to industry regulations and internal company policies. Led the development and implementation of corrective action plans, prioritising issues based on risk and impact, and worked closely with senior management to track progress and ensure timely resolution.
- Managed all aspects of the project lifecycle, from initial planning to post-launch support, identifying and mitigating risks to ensure successful implementation.
Project Manager - VP - Global Markets
Bank of America Merrill Lynch
, London, UK
02.2022 - 08.2023
- Served as an integral part of the multi-year IBOR program, leading the Central Counterparty Clearing (CCP) Transition Workstream and delivering seamless transitions for multiple clearing houses. The work included managing numerous dress rehearsals with the CCPs and overseeing multiple weekend Go-Live events. We successfully delivered each phase with minimal impact to the business. This critical, industry-wide initiative ensured alignment with global regulatory standards and minimal disruption to trading activities across multiple business lines.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Led cross-functional teams to achieve project goals on time.
- Steered teams through complex project phases to successful completion.
- Strengthened stakeholder relationships through regular updates and clear communication.
Project Manager - VP - Operations Change
Bank of America Merrill Lynch
, London, UK
12.2017 - 02.2022
- Delivered multiple regulatory compliance projects, including FCA CASS Rules, SEA 15C3, and automation solutions for operational accuracy.
- Designed and implemented systems for margin call journal postings and reconciliation tools, improving internal controls and mitigating risk.
- Implemented front-to-back clearing structures supporting FCA compliance.
Automated processes for SEA 15C3 and Exchange/CCP margin postings. - Streamlined the FATCA and CRS reporting processes, ensuring timely, accurate regulatory submissions.
- Led cross-functional teams to achieve project goals on time.
- Guided the development of project objectives, established clear performance expectations.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Delivered products and services in line with agreed arrangements and contracts.
Client Onboarding - F&O and OTC Clearing
Bank of America Merrill Lynch
, London, UK
03.2013 - 12.2016
- Played a pivotal role in establishing the OTC Clearing onboarding department and process for EMEA, ensuring full compliance with EMIR mandates.
- Managed the onboarding of 20+ high-priority clients (e.g., BlackRock, Standard Life), overseeing every aspect of their transition.
- Actively collaborated with Sales to prepare RFQs, lead client pitches, and conducted workshops. Travelled internationally to meet with clients, strengthen relationships, and ensure smooth onboarding for critical clients.
Initiatives Analyst - F&O and OTC Clearing
Bank of America Merrill Lynch
01.2012 - 03.2013
- Designed and tested back-office infrastructure for OTC Client Clearing.
- Collaborated with technology to support new clearing products and conducted end-to-end testing.
Client Services - Emerging Markets Operations
Bank of America Merrill Lynch
, London, UK
02.2008 - 12.2011
- Main point of contact for priority clients, maintaining excellent client relationships throughout the trade life-cycle for FX and rates products.
- Supervised a team of three managing day-to-day duties, ensuring all managerial checks and controls are in place to eliminate operational risk, and reporting daily to senior management.
- Regular liaison with Traders and Middle Office, ensuring accurate trade bookings and assistance with investigation of settlement issues and resolving breaks.
- Responsible for training a new team in Dublin for the handover of the Emerging Markets Client Service and maintained supervisory responsibilities post hand over.
Education
BSc (Hons) - ecomicsEconomics
Queen Mary University of London
London, UKA-Levels - Sociology (A), Business Studies (B), Maths (C)
City and Islington College
UK, LondonSkills
- Core Competencies: Project management tools, client engagement, regulatory compliance, risk mitigation, cross-functional collaboration, resilience under pressure
- Project Management: PRINCE2 Practitioner, Agile, Waterfall methodologies
- Technical Proficiency: MS Office Suite, JIRA, MarkitWire, GMI, V-Master, Orca
- Soft Skills: Strong communicator, proactive problem solver, detail-oriented, highly organized
Languages
English
Native
Chinese (Cantonese)
Fluent
Vietnamese
Fluent
Timeline
Business Support Manager - VP - Global Markets
Bank of America
09.2023 - Current
Project Manager - VP - Global Markets
Bank of America Merrill Lynch
02.2022 - 08.2023
Project Manager - VP - Operations Change
Bank of America Merrill Lynch
12.2017 - 02.2022
Client Onboarding - F&O and OTC Clearing
Bank of America Merrill Lynch
03.2013 - 12.2016
Initiatives Analyst - F&O and OTC Clearing
Bank of America Merrill Lynch
01.2012 - 03.2013
Client Services - Emerging Markets Operations
Bank of America Merrill Lynch
02.2008 - 12.2011
BSc (Hons) - ecomicsEconomics
Queen Mary University of London
A-Levels - Sociology (A), Business Studies (B), Maths (C)
City and Islington College
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