Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Lucy Pan

Singapore

Summary

Results-driven management professional with a proven track record of leading teams to achieve exceptional outcomes. Expertise in fostering a collaborative team environment, enhancing operational efficiency, and delivering measurable results. Skilled in strategic planning and process improvement, cultivating a culture of accountability and excellence. Recognized for adaptability and a strong ability to meet evolving organizational needs effectively.

Overview

years of professional experience

Work History

Operation Manager (Flying Tiger Copenhagen)

Universal Fashion Singapore Pte Ltd

01.2026 - Current

Implemented inventory management systems to optimize stock levels and minimize waste
Streamlined operational processes to enhance efficiency and reduce costs across all departments
Analyzed operational data to identify trends and inform decision-making for resource allocation
Established performance metrics to evaluate team effectiveness and achieve organizational goals
Led cross-functional teams to drive strategic initiatives and improve overall service delivery
Collaborated with executive leadership on strategic planning initiatives to drive business growth.
Developed training programs for staff, fostering a culture of continuous improvement and skill enhancement

Area Manager

The Closet Lover

08.2020 - 07.2025

Led 3 store operations, improving regional sales through targeted coaching and KPI optimization.
Coach retail staffs, identify learning opportunities and devise employee development plans
Be responsible for the work and performance of every member of the retail team
Responsible for Retail Leadership team recruitment, talent selection, performance management, talent development and overall employee engagement
Set compelling individual and team goals across all aspects of the business
Accountable for sales reporting, weekly updates, customer profile reports and KPI analysis
Work closely with founders and cross-functional departments to develop and execute the retail strategy for company
Partner with cross-functional departments on creating a compelling in-store experience
Support new store growth, working with cross-functional partners to lead the execution of new store opening process
Led regional operations, ensuring alignment with company standards and objectives.
Developed training programs to enhance staff performance and customer service skills.

Store Manager

URBAN REVIVO

10.2019 - 02.2020

Responsible for new product and visual merchandising
Driving sales by analyzing product information and relevant data
Strengthen the merchandising and promotional strategies to drive customer engagement and boost sales (10% increase in the last quarter)
Align inventory processes with demand projections to maximize organizational and budget efficiency
Supervise end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage
Mentor, coach, and train sales associates, ensuring that sales associates can complete tasks independently
Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.

Brand and Product Manager

The Grand Whisky Collection

02.2019 - 08.2019

Directed planning, budgeting, vendor selection and quality assurance efforts
Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales
Spearheaded collaborative efforts between Marketing Manager and Vendor Lead to bring latest products to market
Review sales, customer concerns and new opportunities to drive strategy at weekly planning sessions

Assistant Store Manager

Coach

04.2018 - 02.2019

Achieved $500k revenue per month per outlet
Proactively identifying performance gaps and implementing process improvements
Developed business strategies to raise our customers' pool, expand store traffic and optimize profitability
Meeting sales goals by training, motivating, mentoring and providing feedback to sales staff
Ensuring high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Conduct personnel performance appraisals to assess training needs and build career paths

Sales Team Lead

DFS

07.2014 - 04.2018

Lead a team of over 70 Sales Associates across DFS Consistently hit and exceeded sales goals
Achieved S$6m revenue per month & always achieved monthly target as a Team Lead and grew sales
Built strong client relationships and provided high value-adding services
Developed and assigned monthly sales quotas to sales associates
Planned client relationship cultivating events to promote growth, resulting in an expansion of clientele base
Responsible for feedback and mentoring of associates to help achieve respective targets
Work on a permanent rotation shift as required by the needs of the business Responsible for scorecards and metrics for rating and bonus calculations
Manage team visibility on the shop floor for optimal staffing and floor coverage
Function as a Subject Matter Expert on all product related queries

Sales Associate

DFS

07.2008 - 06.2014

Delivered $12k each day
Was the best performing associate for consecutive 2 years (and hence promoted to Team Lead eventually)
Alerted customers to upcoming sales events and promotions
Managed all customer relations issues in a gracious manner and in accordance with company policies
Welcomed customers into the store and helped them locate items
Educated customers about the brand to incite excitement about the company's mission and values
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Followed merchandising guidelines to present visually appealing displays