Lucus Kee Wei Siang

Investigate and resolve customer complaints, ensuring satisfactory resolution.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Proactively resolved customer issues by delivering precise information, enhancing overall satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

Internship at UOB Wealth and Cards Management

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Manage customer’s crowd during peak hours
• Analysed and manage teamwork in this field
• Comprehend and assist customers with sales
• Manage and help with annual company stocks count
• [Appraise for best and most polite staff for month of November 2019]