Lucia
Summary
Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements.
Overview
12
12
years of professional experience
Work History
Senior Assignment Support Coordinator
NES Global Pte Ltd
Singapore
08.2021 - Current
- In-charge of Onboarding & Offboarding Contractors, Travel Arrangement and MOM Related Matters
- Supporting 5 recruiters with more than 20 clients for contract generation of new joiners
- Coordinated support services for clients, ensuring effective communication and timely issue resolution.
- Developed and maintained client care plans in collaboration with cross-functional teams.
- Evaluated service delivery processes, identifying areas for improvement and implementing changes.
- Monitored compliance with regulatory requirements, ensuring adherence to industry standards.
- Assisted in resource allocation, optimizing service provision based on client needs and feedback.
- Led initiatives to streamline workflow processes, reducing response times and improving service outcomes.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained and verified accuracy of records and generated miscellaneous reports.
Operations Administrator
Brunel International South East Asia Pte Ltd
Singapore
03.2018 - 07.2021
- In-charge of Onboarding & Offboarding Contractors, Travel Management and MOM related matters
- Team Lead in managing Client Support Service related to Employment / S-Pass Application for client.
- Coordinated operational activities to enhance workflow efficiency and support project timelines.
- Streamlined documentation processes, ensuring compliance with company and client policies.
- Led cross-functional teams to implement process improvements, driving productivity across departments.
- Mentored junior staff on best practices in operations management and administrative support functions.
- Managed vendor relationships, negotiating contracts to secure favorable terms for services rendered.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
Senior Executive
Sembcorp Marine Ltd
Singapore
01.2014 - 03.2018
- In-charge of General Affair of the company from Reception Counter, Office Supplies, Internal Photocopy Center, Company's Apartment Rental, Facilities Management, Project Office Management, Company Event and Business Travel
- Keep track of budget vs expenses for Office Supplies, Company Event and Business Travel to achieve KPI
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Civil Engineering
Universitas Tarumanagara
Indonesia08-1998
Skills
- Project management
- Event planning
- Processing expense reports
- Administration and operations
- Team collaboration
- Attention to detail
- Documentation and recordkeeping
- Vendor management
- Inventory management
Timeline
Senior Assignment Support Coordinator
NES Global Pte Ltd
08.2021 - Current
Operations Administrator
Brunel International South East Asia Pte Ltd
03.2018 - 07.2021
Senior Executive
Sembcorp Marine Ltd
01.2014 - 03.2018
Bachelor of Science - Civil Engineering
Universitas Tarumanagara