Sports
Lucas Yip
Retail Manager (C&k)
Summary
Accomplished Area Manager with a proven track record at Tealive, enhancing customer satisfaction and team productivity through effective operations management and employee scheduling. Skilled in sales analysis and customer service, successfully transformed underperforming teams, achieving targets consistently.
Work as a Retail manager in Charles and Keith, skilled in sales analysis, trained staff and provide customer satisfaction and achieving target consistently
Overview
6
6
years of professional experience
3
3
Languages
Work History
Retail Manager
Charles And Keith And Pedro
07.2022 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Trained and developed new employees for ease of transition into team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Controlled store inventory and reviewed cash handling and operations reports
Area Manager
Tealive
03.2018 - 10.2021
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
Education
Bachelor of Arts - Public Relations
UTAR
MALAYSIA 04.2001 -
Skills
Interests
Timeline
Retail Manager
Charles And Keith And Pedro
07.2022 - Current
Area Manager
Tealive
03.2018 - 10.2021
Bachelor of Arts - Public Relations
UTAR
04.2001 -
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