Lucas Yip
Summary
Dynamic leader with a proven track record at Charles And Keith And Pedro, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and team performance through effective conflict resolution and staff training. Achieved consistent company goals at Tealive by leveraging interpersonal relations and time management skills, driving growth and exceeding targets. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ready to help team achieve company goals. Proficient manager in delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in communication skills.
Overview
7
7
years of professional experience
Work History
Manager
Charles And Keith And Pedro
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Area Manager
Tealive
01.2017 - 12.2020
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
Education
Bachelor of Arts - Communications And Public Relations
University Tunku Abdul Rahman
Malaysia08.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training
- Interpersonal Relations
- Shift Scheduling
Sports
Basketball player and can play in any sports
Languages
Chinese (Mandarin)
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Manager
Charles And Keith And Pedro
07.2022 - Current
Area Manager
Tealive
01.2017 - 12.2020
Bachelor of Arts - Communications And Public Relations
University Tunku Abdul Rahman
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