Lucas Tan
Summary
As a graduating student from Murdoch University, I have honed strong interpersonal skills and thrive as a collaborative team player. My academic experience has instilled a passion for continuous learning, and I am eager to contribute my knowledge, expose myself to industry experiences and adapt quickly in a professional environment.
Overview
3
3
years of professional experience
Work History
Admin Support Specialist
National Service (SCDF)
02.2020 - 02.2022
- Maintained support documents sent by NsMen, ensuring crucial information are preserved for future reference.
- Acted as a liaison between NsMen and organization leaders, ensuring timely communication during critical incidents.
- Mentored junior team members in mastering procedures, bolstering the overall capabilities of the team.
- Responded to NsMen inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from the team.
Operations Executive
Creative Eateries
04.2022 - 10.2022
- Collaborated on operational support tasks to achieve common goal.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
Education
Bachelor of Business - Business Management And Marketing
Murdoch University
12.2024
Diploma - Business Administration
Kaplan Higher Education Academy
Singapore07.2019
Skills
- Operational Excellence
- Team Leadership
- Customer Relationship Management
- Friendly and Patient
- Organizational Skills
- Problem-Solving
- Collaborative Team Player
- Highly Professional
- Active Listening
- Interpersonal Skills
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Operations Executive
Creative Eateries
04.2022 - 10.2022
Admin Support Specialist
National Service (SCDF)
02.2020 - 02.2022
Bachelor of Business - Business Management And Marketing
Murdoch University
Diploma - Business Administration
Kaplan Higher Education Academy
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