Lucas Pang
Summary
A self starter, driven and result-oriented Business & Finance graduate, with prior experience in a client services role in a banking institution; currently in an insurance claims services role with a multinational A&H and P&C insurer.
I believe a can-do and collaborative attitude, who respects and value differences are important attributes for thriving in any organization with diverse background and culture.
I am currently pursuing an insurance diploma with the Chartered Insurance Institute (Dip CII) to further my passion in the insurance industry and keep my knowledge current and compliant. I desire to work in a high performing, rewarding and progressive insurance organization committed to delivering the best underwriting outcome for clients and business partners.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Examiner, A&H and Personal Lines
Chubb Insurance Singapore Pte Ltd
04.2023 - Current
- Conducts daily fair claims resolutions for Accident & Health (Group Corporate & Individual) Travel Insurance, Personal Accident Insurance, and Personal Lines products.
- Interpret policy provisions, exclusions to accurately determine coverage for claims.
- Work within local and regional operating processes and adhere with end-to-end claims handling procedures to ensure timely delivery of quality claim services.
- Manage and handle claims to finality within designated Settlement Authority and Claims Management Guidelines, including timely action, investigation and regular case review.
- Ensure that loss reserves are set and maintained in accordance with guidelines, timely updates of claims data made into systems and file records.
- Attend client/ business partner meetings to evaluate claims process, address concerns and identify service level improvements.
- Attend to claim enquiries (including walk-in customers) to facilitate claim status.
- Attained 5-Star Google customer review for quality of claims service.
Branch Customer Service Representative
DBS Bank Singapore - Branch
12.2020 - 11.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to deliver best outcome.
- Gained knowledge of banking services and financial instruments.
- Improved communications, multi-tasking and team collaboration skills.
Emergency Watch Room Operator
Singapore Civil Defense Force
01.2019 - 11.2020
- Quickly learned new skills and applied them to daily tasks with the team. Gained time management skills.
- Learnt to work well even under physical and mental pressure.
- Worked flexible hours; night, weekend, and holiday shifts.
- Respond to incidents at the fire station, maintain 24x7 support and communications.
- Ensure adherence with emergency protocols and station compliance procedures.
- Assist station with all administrative duties associated with the operations of the fire station.
Brand Ambassador
Eu Yang Sang Singapore
10.2018 - 01.2019
- Increased brand awareness through productdemonstrations, sales and brand promotion.
- Communicated product information with confidence.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
Education
Diploma -
Chartered Insurance Institute
United Kingdom07.2023
Certificate in General Insurance -
Singapore College of Insurance
04.2023
- BA (Hons) Business And Finance
Coventry University
Singapore02.2023
Diploma - Business & Law
Kaplan Higher Education
Singapore12.2018
GCE 'O' Levels -
Tampines Secondary School
Singapore12.2016
Skills
- Verbal and written communication skills
- Multitasking and Effective Time Management
- Interpersonal and teamwork cooperation
- Claims Investigations and reserving
- Client and Stakeholders Management
- Issue and Complaint Resolution
- Operational Procedures and reporting
- Calm and Professional Under Pressure
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Certification
- Microsoft Excel - Basic, Intermediate and Advanced Level.
Additional Information
Microsoft Word, Excel, PowerPoint, Adobe Premiere, Sony Vegas, Microsoft Power BI.
Timeline
Claims Examiner, A&H and Personal Lines
Chubb Insurance Singapore Pte Ltd
04.2023 - Current
Branch Customer Service Representative
DBS Bank Singapore - Branch
12.2020 - 11.2021
Emergency Watch Room Operator
Singapore Civil Defense Force
01.2019 - 11.2020
Brand Ambassador
Eu Yang Sang Singapore
10.2018 - 01.2019
Diploma -
Chartered Insurance Institute
Certificate in General Insurance -
Singapore College of Insurance
- BA (Hons) Business And Finance
Coventry University
Diploma - Business & Law
Kaplan Higher Education
GCE 'O' Levels -
Tampines Secondary School
- Microsoft Excel - Basic, Intermediate and Advanced Level.
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