LUCAS LOO
F&B
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Supervisor
Claudine
09.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Team Leader
Andaz Hotel / 665 Degrees Fahrenheit / Alley 25
01.2017 - 09.2024
- Enhanced guest satisfaction by promptly delivering room service orders with a courteous and professional attitude.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Improved efficiency in the room service department by assisting with food preparation and plating.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Captain Waiter
The Kitchen Table/Skrit
09.2016 - 01.2017
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Captain Waiter
The Disgruntled Chef
01.2015 - 09.2016
- Showed high-level understanding of fine dining standards and practices.
- Monitored staff performance to ensure consistent excellence in service delivery.
- Completed restaurant opening and closing functions that included POS report generation.
- Maximized revenue during peak hours by efficiently managing table assignments and reservations.
Full Time Service Staff
Tanah Merah Country Club
06.2014 - 12.2014
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Liaised with management and other departments to maintain smooth operations.
Internship Service Staff
Tanah Merah Country Club
01.2014 - 06.2014
- Maintained strict adherence to industry regulations, ensuring company compliance in all operations.
- Analyzed performance data to identify trends and areas for improvement.
- Developed and improved time management and organizational skills to maximise personal productivity.
Service Staff
Sama-sama Hotel
10.2011 - 10.2012
- Contributed positively to the workplace culture by participating in team-building activities and offering support to colleagues when needed.
- Enhanced team performance by providing effective training on company policies and procedures.
- Upheld company standards of excellence through consistent delivery of high-quality services.
Service Staff
Sama-sama Hotel
03.2011 - 03.2012
- Learned other teammates' work tasks to train as backup.
- Observed customer purchases in line and differentiated between standard portions.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Recognized for outstanding performance as a Service Worker through various positive evaluations from supervisors.
Education
Diploma - Hotel Management
Nilai University
01.2011 - Current
Sijil Pelajaran Malaysia (SPM) Pass - undefined
SMK Jerantut
Jerantut, Pahang 01.2006 - 01.2010
Skills
Opera
POS system
bar knowledge
BirchStreet BSS system
Inventory control
Staff management
Process improvement
Adaptability
Strong Work Ethic
Critical Thinking
Strategic planning
Personal Information
- Date of Birth: 06/03/93
- Nationality: Malaysian
Certification
WSET2
Timeline
Supervisor
Claudine
09.2024 - Current
Team Leader
Andaz Hotel / 665 Degrees Fahrenheit / Alley 25
01.2017 - 09.2024
Captain Waiter
The Kitchen Table/Skrit
09.2016 - 01.2017
Captain Waiter
The Disgruntled Chef
01.2015 - 09.2016
Full Time Service Staff
Tanah Merah Country Club
06.2014 - 12.2014
Internship Service Staff
Tanah Merah Country Club
01.2014 - 06.2014
Service Staff
Sama-sama Hotel
10.2011 - 10.2012
Service Staff
Sama-sama Hotel
03.2011 - 03.2012
Diploma - Hotel Management
Nilai University
01.2011 - Current
Sijil Pelajaran Malaysia (SPM) Pass - undefined
SMK Jerantut
01.2006 - 01.2010
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