Summary
Overview
Work History
Education
Skills
Timeline
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Lucas Lau

Summary

Proven to enhance productivity and efficiency at MINDEF through meticulous attention to detail and strong problem-solving abilities. Skilled in data organization and workflow optimization, I significantly improved administrative processes. My dedication to teamwork and critical thinking has consistently fostered positive outcomes in fast-paced environments, showcasing my ability to meet and exceed employer expectations.


Capable Audio Video Technician with [1] year of expertise installing, operating, testing and troubleshooting audio and video equipment. Solid experience with multi-room systems and setup and advanced understanding of security system programming and design. Specializes in high-end electronic integration in residential and commercial settings and well organized and adept at balancing range of tasks.


Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers.

Overview

8
8
years of professional experience

Work History

Administrative Support Assistant

MINDEF
03.2017 - 03.2019
  • Managed filing system, entered data and completed other clerical tasks.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Monitored deadlines closely and submitted required documentation punctually.
  • Collaborated with cross-functional teams to complete projects on time and within scope, meeting organizational objectives.
  • Assisted executives with various day-to-day tasks such as calendar management and correspondence handling.
  • Prepared detailed reports and presentations for management review, facilitating informed decision-making processes.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with tasks on daily basis.
  • Proficiency in Microsoft Excel, Word
  • Other Ad-hoc duties

Video Technician

The Show Company Pte Ltd
03.2019 - 08.2019
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Performed regular software updates on editing systems, maintaining functionality and compatibility with industry standards.
  • Collaborated with production team to ensure smooth coordination of video elements during broadcasts.
  • Collaborated closely with sound technicians, ensuring seamless integration of audio and visual elements in productions.
  • Maintained a well-organized inventory, resulting in easy access to needed equipment and faster setups.
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Controlled video input for live conferences or performances and pre-recorded productions.
  • Performed systematic and diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.

Internship Student

The Show Company Pte Ltd
03.2016 - 09.2016
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Gained exposure to various facets of the industry through job rotation opportunities that provided well-rounded experience within the internship program.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.
  • Utilized problem-solving skills to overcome obstacles encountered during projects while maintaining professionalism under pressure.

Packer

Adecco
07.2012 - 07.2012
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Protected materials for transport by correctly packaging products in boxes and crates.

Banquet Server

TCC Hospitality Resources Pte Ltd
01.2012 - 01.2013
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.

Education

Diploma - Electrical Engineering

Ngee Ann Polytechnic
Singapore
05.2017

GCE 'O' Levels -

Chua Chu Kang Secondary School
Singapore
12.2012

PSLE -

Concord Primary School
Singapore
12.2007

Skills

  • Concise time management

  • Resolution Management

  • Clerical Support

  • Customer and client relations

  • Computer Proficiency

  • Critical Thinking

  • Strong Problem Solver

  • Dedicated Team Player

  • Data organization

  • Relationship Building

  • Meticulous attention to detail

  • Workflow Optimization

Timeline

Video Technician

The Show Company Pte Ltd
03.2019 - 08.2019

Administrative Support Assistant

MINDEF
03.2017 - 03.2019

Internship Student

The Show Company Pte Ltd
03.2016 - 09.2016

Packer

Adecco
07.2012 - 07.2012

Banquet Server

TCC Hospitality Resources Pte Ltd
01.2012 - 01.2013

Diploma - Electrical Engineering

Ngee Ann Polytechnic

GCE 'O' Levels -

Chua Chu Kang Secondary School

PSLE -

Concord Primary School

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