Lucas Chan

• Responsible for the operation and maintenance of the cloud data center site, responsible for on-site reliability and associate project delivery.
• Responsible for inspection of on-site data center and equipment health check (check health lights). After the hardware failure of the equipment is received, report to the manufacturer for repair.
• Follow the instructions to verify the IDC supplier's acceptance of the cabinet and on[1]site data center hosting service (racks/power/cooling) delivery confirmation.
• The on-site interface personnel dispatched by the customer communicate well with the on-site IDC supplier.
• Inbound and outbound third-party authorization and corresponding move in & out form filling and data statistics through the supplier IDC platform.
• Supported new system deployments by installing and configuring servers, storage devices, and networking equipment.

• Performed hardware diagnostics and troubleshooting on server systems for major clients including Inspur, Kuaishou, Tencent, and Alibaba, ensuring minimal downtime and maximizing operational efficiency. Install, configure, troubleshoot, and maintain server and network hardware.
• Led the implementation of preventive maintenance plans and hardware replacements, improving server reliability and uptime for clients in high-demand environments.
• Provided hands-on support for server installation, configuration, and optimization of hardware environments tailored to meet specific requirements for each client.
• Documented and tracked hardware issues, solutions, and preventive measures using internal systems, contributing to knowledge-sharing and continuous improvement within the team.
• Executed successful system upgrades without causing any disruption during ongoing operations.
• Leveraged innovative technologies and tools to enhance overall operational effectiveness in the field environment.
• Manage spare parts inventory for servers and network devices, ensuring efficient stock levels.

• Hardware Support Services:
  Installation, relocation, and configuration of IT equipment.
  Addressing hardware additions, moves, and changes.
• Decommissioning IT Equipment:
  Managing the decommissioning process for servers, networks, storage, and backup devices.
• Media Management:
  Handling destruction and disposal of HDDs and SSDs securely.
• Hardware Break-Fix Support:
  Diagnosing and fixing hardware issues, including parts replacement and module reseating.
• Onsite Support:
  - Provide support during scheduled power down/up events and other critical situations.
• Responsible for installing and troubleshooting hardware and software, conducting preventive maintenance, and providing technical support.
• Active Security Clearance

- G50 Clearance

• Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
• Provided exceptional customer support, resolving complex technical issues with effective communication skills.
• Completed troubleshooting and diagnostics on company resources.
• Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
• Reduced downtime by proactively identifying potential network problems and implementing corrective measures.

• Worked closely with shift manager to solve problems and handle customer concerns.
• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
• Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
• Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.