Luay Hong Leong
Summary
Proven Technician and Shop Manager with a track record of enhancing safety, efficiency, and customer satisfaction at Fssocom IT Mart and Vital Computer. Skilled in troubleshooting, attention to detail, and delivering exceptional customer service. Excelled in multitasking and maintaining rigorous standards, significantly improving team performance and operational safety.
Overview
21
21
years of professional experience
Work History
Technician
Fssocom IT Mart
Sim Lim Square
12.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Technician
Diginet IT Computer
Plaza Low Yat
04.2013 - 12.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Shop Manager
Vital Computer
Sim Lim Square
12.2004 - 03.2013
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Sales Assistant
Vital Computer Malaysia
Plaza Low Yat
11.2003 - 11.2004
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Sekolah Menengah Jinjang Utara
Malaysia12.2001
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Languages
English
Timeline
Technician
Fssocom IT Mart
12.2023 - Current
Technician
Diginet IT Computer
04.2013 - 12.2023
Shop Manager
Vital Computer
12.2004 - 03.2013
Sales Assistant
Vital Computer Malaysia
11.2003 - 11.2004
High School Diploma -
Sekolah Menengah Jinjang Utara