Open To Work
Loy Hui Ting (Debbie)
MapleBear Jubilee Pte Ltd & MapleBear Tiny Learners Pte Ltd
Singapore
1
Certificate
19
Years of experience
Dynamic customer service and administrative professional leveraging a robust skill set to address customer needs, manage inquiries, and execute administrative tasks that drive organizational success. Tech-savvy innovator with hands-on experience in emerging technologies, dedicated to continuous improvement and adept at identifying opportunities for technological enhancements. Proven ability to implement effective solutions that boost productivity while thriving in fast-paced environments. Committed to fostering team collaboration and achieving positive outcomes through strong problem-solving abilities and excellent communication skills.
Work History
Full Time Administrative
1 Year 7 Months- Acknowledged & replying daily incoming email and phone call. Daily Paperworks, doing enrollment, withdrawal, enrichment, doing finances, Order Stationaries, materials, Toilet cleaning & Sanitized Chemical, Toilet roll, Plastic Bags, Staff Uniforms from supplier. Attend Staff Meeting, community work using of CMS, Assist in POP Audit, Sparks, ECDA Subsidy Audit, Licensing Audit, GSII Subsidy report, enrollment and withdrawal, finance (collect payment of school fee via GIRO, CDA, excursion and other MISC).
Full Time Centre Admin
11 Months- Acknowledged & replying daily incoming email and phone call. Daily Paperworks, doing enrollment, withdrawal, enrichment, doing finances, Order Termly, Vitagen, Milk, Stationaries, materials, Toilet cleaning & Sanitized Chemical, Toilet roll, Plastic Bags, Children & Staff Uniforms from supplier. Attend Staff Meeting, Field trip, community work, Assist in POP Audit, Sparks, ECDA Subsidy Audit, Licensing Audit, GSII Subsidy report, enrollment and withdrawal, finance (collect payment of school fee via GIRO, CDA, excursion and other MISC).
Full Time Centre Admin
3 Years 4 Months- Acknowledged & replying daily incoming email and phone call. Daily Paperworks, doing enrollment, withdrawal, enrichment, doing finances, Order Termly, Vitagen, Milk, Stationaries, materials, Toilet cleaning & Sanitized Chemical, Toilet roll, Plastic Bags, Children & Staff Uniforms from supplier. Attend Staff Meeting, Field trip, community work, Assist in POP Audit, Sparks, ECDA Subsidy Audit, Licensing Audit, GSII Subsidy report, enrollment and withdrawal, finance (collect payment of school fee via GIRO, CDA, excursion and other MISC).
Full Time Administrative Executive
6 Months- Draft and issue company documents on behalf of company for customers, suppliers and government agencies, Maintain good documentation control on operations per company requirements (accounts, certifications, etc.), Support in any ancillaries as per required
Full Time Admin cum HR Executive
9 Months- Acknowledged & replying daily incoming email and phone call. doing daily movement of the machines rental. Issuing hire agreement & tax invoice to clients of renting the machine for their incoming sites projects Applying work permit, spass, security bond for new /renew workers), renewal of company /workers / machinery/ vehicles insurances,road tax, inspection and VPC as well as handling payroll for staff, sending all audit to accounts for GST submission). Doing Account payable to suppliers. Taking notes from minutes meetings. Liaise with lawyers on bad debts from client to send demand of letters. Cold calling to bring in new customers.
Full Time Admin Executive
10 Months- Acknowledged & replying daily incoming email and phone call. Arrange manpower work flow from the site manager. Issuing purchase order of purchasing materials for the incoming sites projects and keep tracking of the materials (project estimate cost). Applying work permit, spass, security bond for new /renew workers), renewing car/ lorry insurance road tax, handling payroll for staff, sending all audit to accounts for GST submission). Taking notes from minutes meetings.
Full Time Customer Service Officer
2 Months- Filter & acknowledged daily incoming email and phone call and pass to respective person. Follow up with respective department pertaining to problem case investigation then draft a reply for Superior’s approval before forwarding it to customer via email. To assist in investing and resolving complaints, problems of the customers, pet & post tour matters. Involved in helping customers filing Insurance claims, packing of your documents, data entry. Involved taking part in travel fair & any other ad-hoc duties.
Full Time Service Crew
2 Years 3 Months- Doing Host, serving preparing and sorting cutleries, handling POS cashier & end shift cashier, cooking, preparing, dishwashing, preparing Weekly and Monthly report/sales, inventory stocktaking, ordering and replenishing stock, and housekeeping.
Internship Pastry Chef
5 Months- Doing Host, serving preparing and sorting cutleries, handling POS cashier & end shift cashier, cooking, preparing, dishwashing, preparing Weekly and Monthly report/sales, inventory stocktaking, ordering and replenishing stock, and housekeeping.
Part Time Service Crew
2 Months- Greeting and attending to walk-in customers, serving food and preparing basic bar menu (Bartender), handling customer enquiries and POS, and housekeeping.
Part Time Service Crew
1 Year 1 Month- Ordering & serving of food and drinks, handling customer enquiries, housekeeping, doing bartender work, e.g. making drinks and heating up waffles & scoping ice cream.
Contract Temporary Telemarketer
1 Month- Cold calling, scheduling appointment for salesperson and performing admin duties such as data entry.
Full Time Customer Service Executive
3 Months- Handling phone calls from customers, data entry and stock-checking.
Full Time Sales Executive
2 Months- Cold calling, following up with phone calls, promoting the services of the company, sending EDM (Electronic Mail Blasting), drafting and posting of job openings,using sales force system and meeting the sales target.
Part Time Service Crew
3 Months- Taking orders, serving food and drinks, handling customer enquiries and housekeeping.
Part Time Service Crew
5 Months- Greeting and attending to walk-in customers, serving food and preparing basic bar menu (Bartender), handling customer enquiries and POS, and housekeeping.
Part Time Staff
2 Months- Assisting customers to top-up their value game cards, housekeeping, tracking of games played by customers and performing basic maintenance checks of the gaming machines.
Part Time Cashiering
1 Month- Performing cashiering duties and handling customer enquiries.
Part Time Staff
2 Months- Stocking goods in the shelves, doing housekeeping to keep a clean environment and performing cashiering duties.
Part Time Promoter
10 Months- Promoting products of the company, answering customer enquiries and daily tracking and reporting of the sales.
Part Time Telemarketer
2 Years- Cold calling and following up with house owners and scheduling appointments for property agents.
Education
Nitec in Pastry & Baking
Nitec in Electronics (Computer & Networking) - Electronics (Computer & Networking)
GCE - N Level Certificate
PSLE Certificate
Skills
Customer Service skills
Persuasion skills
Knowledge of the product
Excellent communication skills
Time Management skills
Ability to handle surprise
Purchaser (ordering & received invoices)
Data entry
HR administrative tasks (applying Work Permit
S-Pass
E-Pass
handling paperwork of staff medical certificate claims
applying car / machinery insurance)
Payroll of staff
Arranging of manpower schedules
Experience in working in Preschool
using of CMS
Assist in POP Audit
Sparks
ECDA Subsidy Audit
Licensing Audit
GSII Subsidy report
enrollment and withdrawal
finance (collect payment of school fee via GIRO
CDA
excursion and other MISC)
Microsoft Office – Words/Excel/Powerpoint
Sale Force
Time Management Software
Million Software
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Multitasking
Active listening
Verbal communication
Organization and time management
Computer skills
Flexible and adaptable
Certification
- CERT - Child & Adult First Aider
- ECC Course
- Respond to Fire Incident in Workplace
- CERT - ERT
- Time Management Software Training Course from INFO-TECH
- WSQ RE-SS-102E-1 Working Effectively in the Retail Environment
- WSQ RE-SCS-104C-0 Perform Point of Sales Operations
- WSQ FB-RM-102C-0 Follow Food and Beverage Safety and Hygiene Policies and Procedures
- Microsoft Office XP Basic Course (Word, Excel, PowerPoint)
- 2013 Formula 1 Singtel Singapore Grand Prix
- Mcdonald’s Four Week Experience Program and certification at five crew stations
- Baking Industry Training Centre Baking Elective Module
Additional Information
Certificate of Achievements
● CERT - Child & Adult First Aider
● Environmental Control Coordinator Certificate
● Respond to Fire Incident in Workplace (ERT)
● Time Management Software Training Course from INFO-TECH
● WSQ RE-SS-102E-1 Working Effectively in the Retail Environment
● WSQ RE-SCS-104C-0 Perform Point of Sales Operations
● WSQ FB-RM-102C-0 Follow Food and Beverage Safety and Hygiene Policies and Procedures
● Microsoft Office XP Basic Course (Word, Excel, PowerPoint)
Certificate of Participation
● 2013 Formula 1 Singtel Singapore Grand Prix
Certificate of Competence
● Mcdonald’s Four Week Experience Program and certification at five crew stations
● Language Spoken : English, Chinese, Teochew, Hokkien
● Written : English, Chinese
● Computer Software Knowledge : Microsoft Office – Words/Excel/Powerpoint, Google Drive - Words/Excel/Powerpoint/ Forms, Sale Force, TIme Management Software, Million Software, Info-Tech, CMS, Quickbook
Certificate of Attainment
● Baking Industry Training Centre Baking Elective Module
Language Spoken
English
Chinese
Teochew
Hokkien
Timeline
Full Time Administrative
MapleBear Jubilee Pte Ltd & MapleBear Tiny Learners Pte Ltd
11.2024 - CurrentRead More
Full Time Centre Admin
Sunflower Preschool @ West Rock Pte Ltd
12.2023 - 11.2024Read More
Full Time Centre Admin
Sunflower Preschool @ West Rock Pte Ltd
02.2020 - 06.2023Read More
Full Time Administrative Executive
Bee Sim Snack Supplier Pte Ltd
07.2019 - 01.2020Read More
Full Time Admin cum HR Executive
Ben's Express Engineering Pte Ltd
09.2018 - 06.2019Read More
Full Time Admin Executive
Technihub IEA Solutions Pte Ltd
10.2017 - 08.2018Read More
Full Time Customer Service Officer
Hong Thai Travel Services Pte Ltd
07.2017 - 09.2017Read More
Full Time Service Crew
Singapore Saizeriya Pte Ltd
04.2015 - 07.2017Read More
Internship Pastry Chef
Resort World Sentosa
10.2014 - 03.2015Read More
Part Time Service Crew
Ben Ten Cafe
07.2014 - 09.2014Read More
Part Time Service Crew
Paradise Group. Kungfu Paradise
06.2013 - 07.2014Read More
Contract Temporary Telemarketer
Compare Clinic Pte Ltd
10.2012 - 11.2012Read More
Full Time Customer Service Executive
Angliss Singapore Pte Ltd
06.2012 - 09.2012Read More
Full Time Sales Executive
JobsDB Singapore Pte Ltd
03.2012 - 05.2012Read More
Part Time Service Crew
Paradise Group, Kungfu Paradise
11.2011 - 02.2012Read More
Part Time Service Crew
Ben Ten Cafe
06.2011 - 11.2011Read More
Part Time Staff
Zone-X
10.2010 - 12.2010Read More
Part Time Cashiering
Fairprice Xtra
09.2010 - 10.2010Read More
Part Time Staff
Unity
12.2009 - 02.2010Read More
Part Time Promoter
Promo Singapore
02.2009 - 12.2009Read More
Part Time Telemarketer
Propnex
10.2007 - 10.2009Read More
ITE College West
Nitec in Pastry & Baking
Read More
ITE College West
Nitec in Electronics (Computer & Networking) from Electronics (Computer & Networking)
Read More
Shuqun Secondary School
GCE - N Level Certificate
Read More
Dazhong Primary School
PSLE Certificate
Read More