Low Yi Da

•Strategic initiatives/ transformation programme – tracking and refinement of the business case to support technology related investments.
•Project Financial Management – Explore automation of Depreciation forecast and Master Approvals
•eApproval/Memo process – Enhance process and ensure sufficient documentation

▪ Forecast/ target setting and strategic planning – technology investments. Partnership with GTO to drive target shape and financials.

▪ Enhance analytical capabilities. Leverage business intelligence/ predictive capabilities in management reporting to provide forward looking value-driven insights. Collaborate with colleagues in the team and across the bank for improved, more considered analysis and reporting.

▪ Streamline financial processes and reduce manual adjustments, focusing on correct at source. Automate report generation, and extend to a self-service capability (where appropriate). Review processes regularly to identify further opportunities for simplification and automation.

• Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.

• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by providing exceptional customer service and product knowledge.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Boosted add-on sales through suggestive selling techniques and product recommendations.

• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Enhanced intern productivity by assisting with project coordination and providing ongoing support.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by providing exceptional customer service and product knowledge.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Boosted add-on sales through suggestive selling techniques and product recommendations.