Low Sook Yee
Singapore
Summary
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
30
30
years of professional experience
Work History
Senior Group L&D Administrator, Global HR Platform
International SOS, AEA International Holdings Pte Ltd
Singapore
01.2016 - Current
- Part of the Global L&D team, responsible in leading process improvement and/or initiatives across all L&D functions in the regional countries, in alignment with the company's vision and strategies.
- Collaborate with all levels and various business groups to identify process gaps and provide recommendations for improvements or solutions.
- Senior Executive Level - Assistant Manager Level
- Summary of Role
- Global L&D Key Responsibilities
- Partner closely with L&D leaders to review and refine core processes, systems, and applications, identifying opportunities for improvement or reengineering and prioritizing key initiatives.
- Lead end-to-end solution design and implementation, from concept through evaluation, ensuring measurable outcomes and sustainable results.
- Measure and assess the impact of L&D strategies, programs, and service offerings, ensuring alignment with evolving business priorities and organizational goals.
- Manage and administer global L&D programs across the Group, maintaining operational excellence and consistency in execution.
- Oversee department data, tools, and process documentation to ensure accuracy, accessibility, and continuous improvement.
- Serve as the subject matter expert (SME) for the Learning Management System (LMS), managing surveys, reports, analytics, and troubleshooting system performance issues.
- Maintains department information that relates to data, tools, processes and procedures
- Analyze and present data insights to leadership, ensuring L&D reporting, performance metrics, and communication needs are fully met.
- Research and benchmark L&D trends and best practices, translating findings into actionable recommendations and strategic enhancements.
- Manage the logistics and execution of employee development programs across regions, ensuring alignment with diverse cultural and operational needs.
Group Training Coordinator, Global HR platform
International SOS, AEA International Holdings Pte Ltd
Singapore
06.2008 - 01.2016
- Part of the Global L&D team drive and create a high performance and value driven culture by providing innovative and effective L&D solutions that engage, inspire and motivate employees.
- Senior Executive Level - Assistant Manager Level
- Summary of Role
- HR Projects/Initiatives on L&D
- Involved in project focusing on cost and resource effectiveness in the organization across the various regions. This includes gathering of information across the regions on their training providers/Training Needs/Costs and look into measures how we can better utilised shared resource to ensure effectiveness and cost savings for the organisation.
- Rolling out Train the Trainer programs in the regions to groom internal potential leaders as part of Talent Management and succession plan.
- Support in evolving a clear and integrated competency development framework across different career paths and tracks.
- Review the systems and processes related to L&D and enhance their effectiveness and efficiency across the regions.
- Working with internal stakeholders and external vendors on learning tools in expanding e-learning program offerings and capabilities as well as utilising the application as data storage for reporting and training records maintenance.
- Working with the Group and regional HR business partners in developing actionable items to standardize and improve the L&D processes and procedures.
- Involved with the organization’s “Your Say’ survey and be part of the OD initiative.
- Maintenance of all training records with LMS tool.
- L&D with internal stakeholders, Medical Services
- Business partnering with stakeholders in the medical services function playing an active role in planning, developing and evaluating training programs/solutions for medical professionals (Medical Directors, Coordinating Doctors, Remote Sites Paramedics and Doctors. etc) across the regions.
- Work closely with Managing Directors and Business Heads across regions in the identification of training needs to leverage gaps to meet business needs.
- Collaboration with Singapore General Hospital, IMSE (Institute for Medical Simulation & Education) on certified programs including ACLS, BCLS and ITLS.
- Collaboration with PGMI (Postgraduate Medical Institute) on skills based program to cater for the training needs of remote sites paramedics and doctors. Medical Skills based training includes observation-ships in various medical divisions in the hospital such as A&E, Neurology, General Surgery, Plastic burns, Orthopaedic etc.
- Collaboration with local Educational Institute such as Singapore Management University in customising leadership development programs for potential management leaders particularly targeting at Medical Directors across the regions.
- Collaboration with overseas Educational Institute such as Monash University to provide medical accreditation for medical professional on selective e-learning modules. This is a e-learning tool, providing an option on flexible learning. Upon completion of the course module with 90% pass on assessment to be awarded with a certificate accredited by Monash University (Australia).
- L&D with internal stakeholders, Sales & Marketing
- Play an active role in planning, developing Products and Segments training for Business Development groups (VPs, BDDs, BDMs).
- Work as a team with Group General Manager, Commercial Sales (based in Sydney) in planning annual S&M training calendar and communications to stakeholders across the regions on the programs.
- Work closely with the various business segments specialists and heads in the training curriculum, formulate and develop training materials in conjunction with latest/new products and services acquired by the company.
- Coordinate nominations and answer to any queries pertaining to the programs offered.
- Management of all program logistics including session held outside Singapore. This includes working with the country HR partners on site administrative support, or performing independent coordination on own.
Regional Learning & Development Executive
Cargill Asia Pacific Holdings Pte Ltd
Singapore
02.2006 - 04.2007
- A team of 3 in the training function under the Regional Human Resources Platform of 12 in Singapore HQ.
- Senior Executive Level, 25% travel required
- Summary of Role
- Administratively and functionally reports to Asia Pacific Training Manager based in Singapore.
- A role created with responsibility to roll out Global Leadership Programs for senior-management and middle management in the Asia Pacific regions. Two main leadership programs are HPM (High Performance Management) and TIL (Transitioning Into Leadership) which consist of 3 and 5 modules respectively. The programs are offered quarterly for each module at different locations in the APAC.
- Training Program Management
- Launch phase
- Support all launch communication on any new edition of HPM and TIL leadership program in Asia Pacific regions.
- Report nominations in the desired analysis format and selection.
- Pre-delivery phase
- Handles logistics (sourcing of trainers, arranging locations and training venues, etc)
- Tied up with external vendors such as hotels, printing company etc. and maintain working relationships.
- Arrange and send program fact sheet information to participants, finalize program logistics, arrange participants’ binders from local external vendors or Minneapolis L&D vendors etc.
- Ensure room set up are in accordance to course needs. (including set ups, equipments etc)
- Ensure a quality delivery environment for trainer(s)' and participants' satisfaction
- Ensure all training requirements/necessities are met
- Arrangements of group dinners and other activities (if any) etc.
- Work closely with facilitators on program contents, activities, agenda etc.
- Facilitate and administer any system tools that was part of the training (eg, DISC, 360, Creatrix assessment)
- Invite BU leaders to the training program to add value in the contents and serve as a excellent opportunity for interactions
- Program Delivery Phase
- Ensure all resource requirements are met in time for quality course delivery
- Networking with participants/BU leaders and build business relations
- Post-program Phase
- Consolidation of course evaluations and reporting
- Follow up actions from previous phase, including reminders about pre-work for next phase etc.
- Update any financial costing per phase
- Customer Relationship
- Work closely and maintain good relationships with BU leaders, be it to have them support the training programs, or taking an opportunity to promote OE, L&D services.
- Work closely and maintain good relationship with external vendors.
- Work closely with the HR managers of different BUs in identifying training needs and hence, coordinate and implement training programs to address those needs.
- Vendor Management
- Vendor assessment and maintaining close working relationship
- Source for new reliable vendor and negotiate on pricing
- Financial
- Ensure course expenses are accounted for and monitor internal cost
- Perform quarterly billing deadline as set by Corporate Accounting
- Liaise with Minneapolis L&D to send/receive financial information from time to time
- Verify all external invoices pertaining to the courses administered and proceed with payment.
- Reporting
- Process course evaluation and discuss/implement if any improvements is needed
- Prepare training quality analysis report on completion of a edition and review results
Training Assistant
Nokia Pte Ltd
Singapore
03.1999 - 02.2000
- Contract assignment
- Summary of Role
- Administer training performance in regional countries. (Singapore, Malaysia, Indonesia, Thailand, Philippines, India Australia, New Zealand, Japan, South Korea, China, Hong Kong, Taiwan)
- Liaise with local trainers and administer training manuals
- Monitor training rooms and equipment
- Assist in TNA and maintaining records
- Accomplishment
- Successfully launch the TNA in Nokia.
- Set up Training Library in Nokia for employee's usage.
Administrative Assistant
Singapore Productivity Board (SPRING)
Singapore
05.1998 - 05.1999
- Junior Executive Level
- Summary of Role
- Co-ordinate overseas travel and processing of claims
- Conduct training programs and orientation for employees
- Arrange and conduct talks to institutions on grounds for internship programs
- Assist in SDF claims
- Assist in planning and maintenance of training records (TCTP)
- Handling CET sponsorship portfolio
- Assist in recruitment
- Accomplishment
- Having the exposure to conduct Orientation, Total Organization Survey, and launch new on-line Training System.
Administrative Assistant
Sony Singapore Pte Ltd
Singapore
06.1996 - 05.1998
- Junior Executive Level
- Summary of Role
- Manage all administrative performance
- Plan and scheduling of training needs (Technical Training)
- Provide support and co-ordination on marketing functions such as exhibitions/seminars/tradeshows etc.
- Organize overseas trips for engineers and manager
- Committee member in company’s activities such as D&D and Family Day
- Accomplishment
- Good exposure in general administration and given me the experience in training field as a start up base of interest.
Education
Bachelor's Degree - Business Studies
Charles Sturt University
Australia01-2001
Diploma - Business Studies
University of Bradford
United Kingdom01-1997
Skills
- MS Excel
- PowerPoint
- Project
- Word
- Outlook
- Webex
- Customer service
- Data entry
- Attention to detail
- Office administration
- Administrative support
- MS office
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
- Team collaboration
- Schedule coordination
- Work Planning and Prioritization
- Scheduling
- Time management
- Relationship development
- Business administration
- Data analysis
- Deadline adherence
- Resourceful and analytical
- Budget management
- Events coordination
- Project management
- Performance improvement
- Cross-functional collaboration
- Program management
- Project coordination
Accomplishments
- Lead and collaborated with team with submission of our L&D program initiatives for Training award with The Training Magazine and received the below achievements :
2026 – ranked 50 rebrand as MVP Training Award
2025 – ranked 68 (out of 100) Training APEX Award
2022 – ranked 55 (out of 100) rebrand as Training APEX Award
2021 – ranked 75 (out of 125) Training Top 125 Award
Languages
Spoken & Written: English, Chinese
Spoken: English, Mandarin, Cantonese
Timeline
Senior Group L&D Administrator, Global HR Platform
International SOS, AEA International Holdings Pte Ltd
01.2016 - Current
Group Training Coordinator, Global HR platform
International SOS, AEA International Holdings Pte Ltd
06.2008 - 01.2016
Regional Learning & Development Executive
Cargill Asia Pacific Holdings Pte Ltd
02.2006 - 04.2007
Training Assistant
Nokia Pte Ltd
03.1999 - 02.2000
Administrative Assistant
Singapore Productivity Board (SPRING)
05.1998 - 05.1999
Administrative Assistant
Sony Singapore Pte Ltd
06.1996 - 05.1998
Diploma - Business Studies
University of Bradford
Bachelor's Degree - Business Studies
Charles Sturt University