Low Hwee Ching
Bank Customer Service
Singapore
Summary
Bank Officer with 22 years Client Service. Experience in handling clients with backgrounds of Financial Institutions, Multi-National Corporations, Government Sector, Small and Medium Enterprises. Love learning new things, including technology.
I am looking for a career change and willing to start from ground base.
As a child, was quite the avid reader and would always read the English Literature books once purchased for the next year’s text.
I am interested and keen to work in a library as it is comparable to ‘going back to my roots.’
I enjoy literature in books, movies, theatres and feel they are invigorating in their own.
Overview
23
23
years of professional experience
Work History
Bank Customer Service Specialist
Citibank
01.2002 - Current
- Collaborated with team members to achieve branch sales targets consistently.
- Conducted daily transactions efficiently, ensuring accurate cash handling and balancing of teller drawer.
- Facilitated problem-solving sessions between customers and internal departments, fostering positive outcomes across various banking scenarios.
- Developed strong relationships with clients through personalized attention and expert financial advice.
- Provided exceptional customer service by addressing inquiries and concerns in a timely manner.
- Maintained strict adherence to bank policies, procedures, and regulatory requirements for optimal compliance levels.
- Exceeded performance metrics consistently by focusing on quality communication skills when engaging with both colleagues at the branch and clients alike.
Education
Bachelor Of Arts - Political Science
Curtin University
PerthSkills
- Guidance
- Analyzing
- Probing
- De-escalation
Personal Information
Date of Birth: 10/26/70
Clientfeedback
- 10/25/24, Thank you so much for this special arrangement with (bank name). Really appreciate it.
- 10/02/24, Thank you so much for this! Really appreciate the partnership.
- 09/07/24, Noted with thanks. Glad to know it is resolved.
- 09/05/24, Many thanks for your clear explanation. It helps.
Timeline
Bank Customer Service Specialist
Citibank
01.2002 - Current
Bachelor Of Arts - Political Science
Curtin University
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