Loveleen L. Cipriano

Results-driven leader with a proven ability to motivate and influence teams to exceed sales targets and performance goals. Consistently achieves eight-figure quarterly quotas and has led the ANZ team to become the top region globally in terms of in-quarter renewal rate. Skilled in performance management, demonstrating a positive and disciplined approach to driving results. Experienced in managing various levels of responsibility within corporate managed services and call center operations. Adept at anticipating stakeholder needs through a deep understanding of historical data, product knowledge, and process orientation. Skilled in handling customer concerns, escalations, and requests both in writing and verbally. Proficient in maintaining proactive and effective communication with all organizational levels and external stakeholders. Dedicated to delivering exceptional sales and service outcomes while ensuring process compliance. Known for innovative problem-solving and the ability to think creatively to address client needs and exceed expectations. Consistently provides well-informed proposals and action plans to meet customer requirements. Highly organized with a strong ability to manage reports, action plans, and prioritize tasks effectively. Thrives in fast-paced environments, demonstrating a keen ability to focus on immediate priorities and deliver results in a timely manner. Seeking a fulfilling career opportunity where skills in IT sales, channel management, and people management can be utilized while making a significant contribution to the employer's success.

Experienced with lead generation, pipeline management, and strategic sales planning. Utilizes data-driven approaches to identify opportunities and optimize sales processes. Track record of driving team performance and achieving consistent sales growth.

Knowledgeable Inside Sales Manager with solid background in driving sales growth and developing strategic partnerships. Proven track record in implementing effective sales strategies and fostering client relationships. Demonstrated ability to lead teams, enhance sales processes, and utilize data-driven insights to achieve targets.

Sales professional with robust background in driving sales initiatives and fostering client relationships. Known for collaborative teamwork and achieving consistent results, adaptable to changing market dynamics. Skilled in lead generation, pipeline management, and strategic planning, valued for reliability and commitment to excellence.

Innovative Sales Development Manager with more than 10 years of experience building sales teams and perpetuating brand image. Collaborative leader in sales development with creativity in client acquisition tactics and revenue generation. Established data analysis professional making numbers-driven operational decisions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Sales Development Manager, APJ, Nutanix Pte. Ltd., 07/24/17, Present, Hire, train, manage a team of SDR's that are responsible for marketing leads follow up, respond to inbound enquiries, requests, outbound prospecting, pipeline building and opportunity identification., Build and maintain on-boarding training materials and a knowledge base to become an expert on Nutanix processes, systems, tools, products and services., Coach and develop SDR's on prospect-research, call execution, call planning, sales-skills, and business processes to maximize team efficiency and effectiveness., Work collaboratively with the Sales and Marketing teams to establish a systemic approach to inbound and outbound lead generation that is aligned with sales goals and marketing initiatives., Collaborate regularly with Sales teams to discuss best practices, business and market trends and review qualification approach to maximize opportunities., Work closely with Operations to make recommendations on process improvements., Work closely with my counterpart in NAM and EMEA to ensure we share best practices., Report on weekly and monthly metrics to leadership., Continuously manage the performance and development of team through proper coaching, development, motivation, goal setting and general direction., Motivate Individuals and Team to exceed objectives through coaching, regular broadcast of results, and creative incentives., Identify and implement recommendations for improvement in the areas of SDR efficiency and productivity.
• Manager, Inside Sales, Fuji Xerox Singapore, 05/01/16, 06/30/17, Build a solid Inside Sales/lead generation team., Ensure that sales pipeline remains full with qualified leads and prospects., Monitor employee productivity and motivate to reach daily dial goals., Coordinate department activities and projects to meet project timelines., Evaluate and improve inside sales and sales administration process., Supervise team in accordance with company policies and procedures., Provide coaching for existing Account Managers and training new ones., Work with Human Resource to determine appropriate staff levels., Conduct employee interviews, orientations and hire staff., Manage performance and salary reviews, and help employee develop plans., Resolve interpersonal issues within department and escalate if required., Schedule and lead department staff meetings, workshops and functions., Suggest improvements that can be made to increase the productivity and efficiency of the team and the department., Ensure accurate and complete information is captured in Customer Relationship Management (CRM) system. Provide data quality checks and weekly forecast.
• Inside Sales Manager, APAC, Service Source International, Singapore - Client, VMware, 04/01/13, 08/31/15, Front line manager which own the sales team reporting directly to a Sales Management Director., Hire and train new sales representatives and managers., Actively manages and develops reps, and consistently hits the number with accurate forecasting., Report to Senior Management on sales metrics, opportunities and threats., Sales/Pipeline Management., Territory Reviews., Strategic and Performance Coaching., Quota Setting., Engage with resellers and distributors to leverage resources to achieve channel plan., Partner/Channel visits., Participate in preparing the QBR presentation., Execute Sales Plays as designed to overcome obstacles., Manage escalations both internal and external., Provide product and system trainings and SME to Reps, Managers and Channel Partner sales teams., Channel Engagement: Build relationship and assist channels/partners on their day to day challenges. Responsible in training them on systems and processes. Discuss their performance on a weekly basis and help them improve their KPI. Responsible in planning and implementing quarterly MDF (Marketing Development Plan) for partners/channels.
• Senior Sales Representative, APAC, Service Source International, Singapore - Client, VMware, 10/01/12, 03/31/13, Drive Strategic & Federal Accounts, Top Deals and Enterprise License Agreement renewals and services sales (cross sell and upsell)., Managed 5 Sales Rep as an AdHoc task., Gain expertise in providing accurate weekly/monthly/quarterly sales forecasting for both internal and external Directors., Acquire invaluable experience in the latest CRM and Oracle technology to research accounts and uncover new business opportunities., Effectively partner and build relationships with external clients, distributors and resellers., Build long-lasting partnerships with other sales reps and management to improve systems and processes., Perform outbound calls to chase the renewals and to engage to all end users in my pipeline., Provide product and process training to new hires.
• Inside Sales Representative, APAC, Service Source International, Singapore - Client, VMware, 12/01/11, 09/30/12, Drive renewal and services sales for VMware., Perform outbound calls to chase the renewals and to engage to all end users in my pipeline., Gain expertise in providing accurate weekly/monthly/quarterly sales forecasting., Acquire invaluable experience in the latest CRM and Oracle technology to research accounts and uncover new business opportunities., Effectively partner and build relationships with external clients, distributors and resellers., Build long-lasting partnerships with other sales reps and management to improve systems and processes.
• Customer Service Officer, Farestflora.com, Singapore, 11/01/09, 04/30/11, Attending to customers' orders and enquiries on the phone., Processing of customers' orders through Oracle system., Perform outbound call duties.
• Back Office/Customer Service and Sales Team Leader, ePLDT-Ventus, Philippines, 09/01/06, 06/30/09, Provides leadership, support and guidance to frontline staff to assist in achieving and maintaining the productivity targets identified in contracts., Coordinate the reporting of agent statistics to relevant Operations Manager in a timely manner as described in the final attachment to this document., Develops all frontline personnel and be a positive role model for them - leading by example., Providing timely identification and response to CSR performance needs / issues., Responsible for launching and completing relevant programs simultaneously when required., Coordinates with manager in executing project schedules, and budgets., Understands and applying business processes, while effectively communication process requirements to offshore management. Ensuring team has a clear understanding of the business functions and processes., Communicate order status with management and onshore client leads., Works with clients to define project scope, schedule, dependencies and other issues., Provides level of effort and schedule for work., Works with management to create and maintain work plans., Facilities program status review sessions., Provides coaching, mentoring, and performance feedback., Encourages and implements continuous improvement measures on day-to-day basis within area of responsibility., In conjunction with manager, works to ensure development to group members' skills., Provides guidance to and shares knowledge with colleagues/team members relating to own specialization., Approves RMA for products that are for return., Approves refund and reshipment of lost items.
• SME for Phillips Electronics, Technical Account, ePLDT-Ventus, Philippines, 06/01/04, 08/31/06, Facilitates new hire training program for all new hires in the Customer Service department., Provides a consistent learning and development environment that encourages employee growth., Works with Customer Service Leadership team to identify and develop the training program and training needs within the department., Provide coaching sessions to the Customer Service Representatives and Technical (Tier 1) agents., Supported the Technical Support agents (Tier 1) with their calls., Approves/ Issue RMA (Return Merchandise Authorization) to the customers for defective products., Performs all duties and responsibilities of a customer service representative and provides follow up solutions to customer issues., Provide technical assistance to consumer electronic users., Handling complaints and support requests through emails., Maintains a thorough knowledge and skill base for operations, products, policies and procedures, and computerized information systems., Demonstrates professionalism by creating a positive image for the company and leads by example., Provides clear and complete instructions. Provide constructive feedback when mistakes are made. Remain accessible., Build and maintain mutually rewarding relationships., Set reasonable and consistent expectations., Empowered to assist and resolve escalated customer calls.
• Customer Service Representative, ePLDT-Ventus, Philippines, 04/01/03, 05/31/04, Handling billing inquiries, sales, complaints, and providing information on products and services through phone, fax and e-mails of the assigned Program., Took escalated calls from the tier 1 customer service., Approves/Issue RMA (Return Merchandise Authorization) to the customers for defective products., Did team daily reports to help the team leader., Tasked to plot vacation leave for CSR's., I was tasked to assist old and new members of the program for product knowledge and on how to meet the target of the program., I was once tasked to become double-agent for a certain program.
• Customer Service Executive, Globe Telecom, 02/01/01, 02/28/03, Handling billing inquiries, sales, complaints, and providing information on products, promotions and services through phone and e-mails.
• Product and Marketing Specialist, Wren Computers, 05/01/98, 11/30/00, Work with business units in developing business plans to achieve company revenue goals., Stay up-to-date with product knowledge, business flow, sales process and market dynamic., Attend biddings/tender and to make sure I win/seal the business., Address customer issues, concerns in a timely fashion to ensure customer satisfaction.