Lourdesamy Christopher Govi

• Undertook visa related casework (assessed, investigated and decided), applied the relevant legislation and policy to make lawful and fair decisions, wrote and maintained records and general correspondence to clients, investigated the integrity of documents provided, interviewed clients and requested additional information to support visa applications. Took decisions in a timely manner on temporary entry applications.

• Responded to telephone and e-mail enquiries on visitor and short stay business visas.

• Provided training sessions for new staff.

• Assisted clients on estate planning matters related to wealth transfer strategies, developed short-term and long-term savings goals and retirement income strategies for pre-retirees and retirees.

> Posted to Pekanbaru from August 2007 – August 2010

• Hired staff by sourcing potential candidates (via recruitment agency) or advertised job openings online, screened incoming resumes and interviewed candidates, provided the shortlists of qualified candidate to the Ambassador for his approval, drafted job offer letter provided training for new staff.

• Reviewed vendor's quotes, negotiated prices and terms with suppliers, monitored inventory and ordered items when required, inspected and reported any damaged or faulty items, monitored purchasing expenses and kept track of accounts and contracts.

• Co-ordinated with other government agencies regarding sensitive diplomatic matters and worked closely with law enforcement official to investigate suspicious activities related to travel documents issuance.

• Represented Singapore at international events, meetings and social causes.

• Responded to customer's inquiries and complaints in a timely and professional manner. Resolved customer's issues and provided solutions to their inquiries. Processed customer's transactions such as deposits, withdrawals, transfers and loan payments. Provided customer service support for online banking and mobile banking .

• Responded to customer's inquiries and complaints in a timely and professional manner. Resolved customer's issues and provided solutions to their inquiries on housing matters.