Louisa Lo
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
12
12
years of professional experience
Work History
Assistant Customer Relations Manager
Rentokil Initial (B) Sdn Bhd
03.2017 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led a dedicated team of customer relations specialists, fostering a positive work environment that encouraged professional growth and development.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Created customer support strategies to increase customer retention.
Sales Executive
The Brunei Hotel
01.2013 - 09.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Listened to customer needs and desires to identify and recommend optimal products/services.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
Trade Commissioner's Assistant
High Commission Of Canada
02.2012 - 03.2012
- Negotiated contracts with vendors to secure favorable terms while maintaining high-quality products or services.
- Established team priorities, maintained schedules and monitored performance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Organized numerous events and conferences, coordinating logistics and maintaining clear communication with all stakeholders.
Education
Bachelor of Arts - International Relations & Politics
Keele University
England07.2016
Skills
- Strong Work Ethic
- Customer Relations
- Workload Management
- Contract Negotiation
Timeline
Assistant Customer Relations Manager
Rentokil Initial (B) Sdn Bhd
03.2017 - Current
Sales Executive
The Brunei Hotel
01.2013 - 09.2013
Trade Commissioner's Assistant
High Commission Of Canada
02.2012 - 03.2012
Bachelor of Arts - International Relations & Politics
Keele University
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