Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Executive
MSIG Insurance (Singapore) Pte Ltd
08.2015 - Current
- Servicing on existing corporate customers on insurance renewal review, renewals and enquires.
- Recommending relevant insurance to existing customers and referrals to achieve company business growth.
- Streamlined operations to maximize business efficiency.
- Aligned organizational objectives with company mission to increase business growth through renewal retention rate, organic grow on existing portfolio and higher converting rate of new business proposals.
- Achieving 80% renewal retention rate annually.
- Follow on outstanding premium payment with customers when necessary.
- Undertake any other work assigned by company from time to time.
Senior Executive
Raffles Health Insurance Pte Ltd
08.2014 - 07.2015
- Servicing on existing corporate customers on insurance renewal review, renewals and enquires.
- Recommending relevant insurance to existing customers and referrals to achieve company business growth.
- Aligned organizational objectives with company mission to increase business growth through renewal retention rate, organic grow on existing portfolio and higher converting rate of new business proposals.
- Achieving 80% renewal retention rate annually.
- Follow on outstanding premium payment with customers when necessary.
- Undertake any other work assigned by company from time to time.
Senior Executive
Nipponkoa Management Service (Singapore) Private Limited
01.2008 - 07.2014
- Manage policy processing team as team lead to ensure policies/endorsements are issue correctly and meeting company service standard timeline.
- Streamlined operations to maximize business efficiency.
- Performed checks on risk accumulation record by processors and follow up on outstanding reinsurance closings on outward cession.
- Servicing on existing corporate customers on insurance renewal review, renewals and enquiries.
- Undertake any other work assigned by company from time to time.
Executive
Sterling Knight (Private) Limited
08.2005 - 12.2007
- Servicing on existing customers on insurance renewal renewals and enquires.
- Perform and negotiate competitive quotes from various insurers.
- Ensure policy is issued correctly by insurer before releasing to customer.
- Follow on outstanding premium payment with customers.
- Undertake any other work assigned by company from time to time.
Insurance Advisor
Prudential Assurance Company (S) Pte Ltd
11.1994 - 08.2005
- Created detailed reports for management to track performance and sales.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Draftsman
Elead Associates
01.1994 - 12.1994
- Worked closely with designers and contractors to confirm accuracy of drawings.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Utilized AutoCAD and other software to create detailed drawings.
- Drafted and revised CAD drawings to meet client specifications.
Education
MBA - Financial Services
08.2007
- Member of Insurance and Financial Practitioners Association of Singapore (IFPAS)
No Degree - Mechanical And Electrical Design And Drafting
06.1991
- Awarded Industrial Technical Certificate
Skills
- Business Development
- Client Meetings
- Operational Leadership
- Staff Management
- User Acceptance Testing (UAT)
- Operations Oversight
Certification
- Chartered Life Underwriter (CLU) (since 2011)
- Associate Financial Consultant (AFC) (since 2006)
- M5, M9, PGI, CGI, HI (since 2005)
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Additional Information
Computer Knowledge - Microsoft Word/Excel/Powerpoint, AS400, SAP
Timeline
Senior Executive - MSIG Insurance (Singapore) Pte Ltd
08.2015 - Current
Senior Executive - Raffles Health Insurance Pte Ltd
08.2014 - 07.2015
Senior Executive - Nipponkoa Management Service (Singapore) Private Limited
01.2008 - 07.2014
Executive - Sterling Knight (Private) Limited
08.2005 - 12.2007
Insurance Advisor - Prudential Assurance Company (S) Pte Ltd
11.1994 - 08.2005
Draftsman - Elead Associates
01.1994 - 12.1994
The Vancouver University - Worldwide University - MBA, Financial Services
Singapore Technical Institute - No Degree, Mechanical And Electrical Design And Drafting
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