LOU ANNE MARIZ C BONGOLTO
Summary
Experienced in reservation management, booking handling, and inquiry resolution. Skilled customer service professional dedicated to delivering exceptional service and ensuring customer satisfaction. Strong focus on effective communication for providing a seamless customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostess/Waitress
Swissotel The Stamford
11.2022 - Current
- Greeting guest as they arrive at the restaurant and seating them at their table
- Managing the restaurants reservation system and taking phone calls to book the tables
- Ensuring that the dining room is clean and well-presented at all times, with all the tables set and ready for the guests
- Assisting with general restaurant operations as needed, including taking orders, serving food/beverage to the guest, bussing tables and assisting with cleaning and sanitizing
- Provide excellent standard of service to guests onboard
Talent Acquisition
PSG Global Solutions
07.2021 - 10.2022
- Sourced of suitable applicants by conducted a research on job boards, applicant tracking systems, company web sites etc
- Recruit passive candidates through phone calls, emails, and general relationship-building
- Conducted pre-assessment calls with candidates, verified different items such as qualifications, availability, and compensation requirements
- Organized and keeping of candidates’ files, tracked their activities, opportunities, and references
- Maintained a record of candidates sourced through the SS Tracker
- Created end of day reports of productivity and results
Collection Specialist
Bill Gosling Outsourcing
04.2020 - 07.2021
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
Waiter
The Grand Hyatt, Manila
11.2019 - 03.2020
- Welcome, greet, escorts and thanks guests
- Assisted in taking orders from guests for food and beverage
- Assisted in serving ordered food and beverage to guests and prepare or serve dishes at tables as required
- Picked up all beverage order, assisted the mainstay in cleaning and resets the tables
- Set up, prepared and polished all needed serving gears, utensils, cutleries and other related items of the Restaurant
- Complies in accordance with standard hygiene and safety practices and procedures
Waiter
Hot Stones Steak and Seafood Restaurant
03.2019 - 09.2019
- Greet guests and take drinks and food orders
- Delivered food from kitchen and ensured the food order was made correctly by kitchen staff and looks presentable for guests
- Followed health code standards with regards to the handling of food
- Administered purchasing and receiving products/items
- Assisted in sending daily sales report
Service Crew
Mcdonald’s
07.2013 - 05.2018
- Helped customers through the ordering process, preparing and serving food
- Promotes special deals
- Ensure food safety standards are being followed
Education
Bachelor of Science - Psychology Major in Research and Measurement
University of Makati
Philippines04.2018
Skills
- Customer service
- Reservations management
- Staff training and mentoring skills
- Highly organized
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Team collaboration
- Special requests handling
- Detail-oriented
- Conflict and complaint resolution
- Flexible and adaptable
Scholasticrecord
Bachelor of Science in Psychology, Research and Measurement, University of Makati, Makati City
Certification
WSET 1
Timeline
Hostess/Waitress
Swissotel The Stamford
11.2022 - Current
Talent Acquisition
PSG Global Solutions
07.2021 - 10.2022
Collection Specialist
Bill Gosling Outsourcing
04.2020 - 07.2021
Waiter
The Grand Hyatt, Manila
11.2019 - 03.2020
Waiter
Hot Stones Steak and Seafood Restaurant
03.2019 - 09.2019
Service Crew
Mcdonald’s
07.2013 - 05.2018
Bachelor of Science - Psychology Major in Research and Measurement
University of Makati
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