Lorraine Neo Lian Leng
Summary
To obtain a position as a team-player in a people-oriented organisation where I can maximize my experience in a challenging environment to achieve the corporate goals and also to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Overview
20
20
years of professional experience
1
1
Language
Work History
Sales Coordinator
TR Formac Pte Ltd
10.2024 - 11.2025
- Streamlined order processing by coordinating sales activities effectively.
- Enhanced decision-making through development and maintenance of comprehensive sales reports.
- Facilitated collaboration with cross-functional teams to boost workflow efficiency and project turnaround.
- Aided in monthly consignment billing and report preparation.
- Coordinated export arrangements while ensuring proper follow-up on shipping documents.
- Executed purchase requisitions to meet sales demands.
- Any other ad hocs
- Last drawn 3,600
- Reason for leaving
- Company change of management
Office Coordinator
MEGA VALVE & FITTING PTE LTD
11.2017 - 07.2024
- Provide administrative support to sales team.
- Administrative duties such as filings and data entry.
- Creation of invoices.
- Managing pantry & offices supplies.
- Recording of minutes on monthly meeting.
- Create/Tally monthly sales reports.
- Updating of stocks inventory and goods receive entry.
- Sourcing suppliers based on price, availability, necessity, quality and logistical expenses.
- Assessing vendors and their offerings and analysis to assess their quality.
- Collaborating with various internal departments to ensure that they fulfil all customer requests
- Coordinating with shipping agencies and sellers to ensure timely deliveries and oversee the specifications and quality of delivered goods and services.
- Handle full set of shipping documentations (Processing of import & export documents (invoice, bill of ladings, packing list, certificate of origin, permit declarations, insurance and etc.) for air freight & sea freight
- To co-ordinate with warehouse, forwarder/carrier for export and import shipment preparation to ensure timely clearance & delivery of shipments in compliance to documentations.
- Update and track freight cost.
- Negotiate rates with carriers
- Other ad-hoc administrative duties as and when assigned
- Last drawn: $3,100
- Reason For Leaving: Not able to see much progression in current company.
Sales Coordinator
FOODGNOSTIC PTE LTD
12.2016 - 10.2017
- Provide administrative support to sales team and general manager.
- Administrative duties such as filings and data entry.
- Attend to new sales lead and existing clients.
- Arrangement of appointments for General Manager.
- Preparation of contracts and quotation.
- Sells products by establishing contact and developing relationships with prospects
- Meetups with prospect and introduction of products.Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Any other ad-hoc jobs.
- Last drawn: $2,500
- Reason For Leaving: Prefer a deskbound job but currents require to do more of sales executive role instead of sales coordinator role.
Customer Representative
AGODA COMPANY PTE LTD
07.2016 - 10.2016
- Answer inbound calls and handle emails
- Check, update client information and bookings in system
- Refer unresolved customer grievances to designated agents to handle
- Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Complete call logs and date entry given
- Any other ad-hoc jobs.
- Last drawn: $2,800++
- Reason For Leaving: Mother was hospitalized and helper contract ended.
Customer Care Coordinator
RENTOKIL INITIAL PTE LTD
02.2015 - 03.2016
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems regarding contractual issues.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Prepare renewal contracts, creation of new contracts using in-house system (ICABS) or issue service discontinuance orders.
- Solicit sales of new or additional services or products.
- Communicating with Sales on contractual issues.
- Provide training session for newly employed on product knowledge and system usage
- Filing and scanning of all contracts and necessary documents.
- Any other ad-hoc jobs.
Customer Executive
MAPLE TREEHOUSE PTE LTD
08.2012 - 01.2015
- Handling live chats, emails and phone enquiries on products and any issues with purchase.
- Explain usage of merchandise to customers.
- Recommend, upselling and help locate or obtain merchandise based on customer needs and desires.
- Inventory stock and requisition of new stock.
- Updating necessary promotion on online and facebook.
- Assist in teaching of scrapbook classes.
- Marketing weekly promotions on facebook and in house web.
- Assistance of pre-order items and delivery status.
Sales Supervisor
MOMS R’US LLP
01.2009 - 06.2012
- Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Provide customer service and responding to customer inquiries and complaints online and in store.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Change or rotate window displays, interior display areas, or signage to reflect in inventory or promotions.
- Data entry for online store.
Sales Executive
KARL J KDS
01.2006 - 12.2008
- Assist customers with any help needed.
- Supervise new trainers and provide on-the-job training.
- Process merchandise returns and exchanges.
- Maintain clean and orderly areas and complete other general cleaning duties.
- Monthly inventory stock take.
Education
GCE O levels - undefined
BMC INTERNATIONAL COLLEGE
01.2001
GCE N levels - undefined
YISHUN TOWN SECONDARY
01.2000
PSLE - undefined
NORTHLAND PRIMARY SCHOOL
01.1996
Skills
Strong customer service and communication skills
REMUNERATION
- Salary from $3,600 onwards but depends on the scope and nature of the position and benefits offered.
- Negotiable
DATE OF AVAILABLITY
Two weeks
Timeline
Sales Coordinator
TR Formac Pte Ltd
10.2024 - 11.2025
Office Coordinator
MEGA VALVE & FITTING PTE LTD
11.2017 - 07.2024
Sales Coordinator
FOODGNOSTIC PTE LTD
12.2016 - 10.2017
Customer Representative
AGODA COMPANY PTE LTD
07.2016 - 10.2016
Customer Care Coordinator
RENTOKIL INITIAL PTE LTD
02.2015 - 03.2016
Customer Executive
MAPLE TREEHOUSE PTE LTD
08.2012 - 01.2015
Sales Supervisor
MOMS R’US LLP
01.2009 - 06.2012
Sales Executive
KARL J KDS
01.2006 - 12.2008
GCE O levels - undefined
BMC INTERNATIONAL COLLEGE
GCE N levels - undefined
YISHUN TOWN SECONDARY
PSLE - undefined
NORTHLAND PRIMARY SCHOOL