Lorraine Neo Lian Leng
Summary
To obtain a position as a team-player in a people-oriented organisation where I can maximize my experience in a challenging environment to achieve the corporate goals and also to secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Overview
20
20
years of professional experience
1
1
Language
Work History
Sales Coordinator
TR Formac Pte Ltd
10.2024 - 11.2025
- Streamlined order processing by coordinating sales activities effectively.
- Enhanced decision-making through development and maintenance of comprehensive sales reports.
- Facilitated collaboration with cross-functional teams to boost workflow efficiency and project turnaround.
- Aided in monthly consignment billing and report preparation.
- Coordinated export arrangements while ensuring proper follow-up on shipping documents.
- Executed purchase requisitions to meet sales demands.
- Any other ad hocs
- Last drawn 3,600
- Reason for leaving
- Company change of management
Office Coordinator
MEGA VALVE & FITTING PTE LTD
11.2017 - 07.2024
- Provide administrative support to sales team.
- Administrative duties such as filings and data entry.
- Creation of invoices.
- Managing pantry & offices supplies.
- Recording of minutes on monthly meeting.
- Create/Tally monthly sales reports.
- Updating of stocks inventory and goods receive entry.
- Sourcing suppliers based on price, availability, necessity, quality and logistical expenses.
- Assessing vendors and their offerings and analysis to assess their quality.
- Collaborating with various internal departments to ensure that they fulfil all customer requests
- Coordinating with shipping agencies and sellers to ensure timely deliveries and oversee the specifications and quality of delivered goods and services.
- Handle full set of shipping documentations (Processing of import & export documents (invoice, bill of ladings, packing list, certificate of origin, permit declarations, insurance and etc.) for air freight & sea freight
- To co-ordinate with warehouse, forwarder/carrier for export and import shipment preparation to ensure timely clearance & delivery of shipments in compliance to documentations.
- Update and track freight cost.
- Negotiate rates with carriers
- Other ad-hoc administrative duties as and when assigned
- Last drawn: $3,100
- Reason For Leaving: Not able to see much progression in current company.
Sales Coordinator
FOODGNOSTIC PTE LTD
12.2016 - 10.2017
- Provide administrative support to sales team and general manager.
- Administrative duties such as filings and data entry.
- Attend to new sales lead and existing clients.
- Arrangement of appointments for General Manager.
- Preparation of contracts and quotation.
- Sells products by establishing contact and developing relationships with prospects
- Meetups with prospect and introduction of products.Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Any other ad-hoc jobs.
- Last drawn: $2,500
- Reason For Leaving: Prefer a deskbound job but currents require to do more of sales executive role instead of sales coordinator role.
Customer Representative
AGODA COMPANY PTE LTD
07.2016 - 10.2016
- Answer inbound calls and handle emails
- Check, update client information and bookings in system
- Refer unresolved customer grievances to designated agents to handle
- Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Complete call logs and date entry given
- Any other ad-hoc jobs.
- Last drawn: $2,800++
- Reason For Leaving: Mother was hospitalized and helper contract ended.
Customer Care Coordinator
RENTOKIL INITIAL PTE LTD
02.2015 - 03.2016
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers’ problems regarding contractual issues.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
- Prepare renewal contracts, creation of new contracts using in-house system (ICABS) or issue service discontinuance orders.
- Solicit sales of new or additional services or products.
- Communicating with Sales on contractual issues.
- Provide training session for newly employed on product knowledge and system usage
- Filing and scanning of all contracts and necessary documents.
- Any other ad-hoc jobs.
Customer Executive
MAPLE TREEHOUSE PTE LTD
08.2012 - 01.2015
- Handling live chats, emails and phone enquiries on products and any issues with purchase.
- Explain usage of merchandise to customers.
- Recommend, upselling and help locate or obtain merchandise based on customer needs and desires.
- Inventory stock and requisition of new stock.
- Updating necessary promotion on online and facebook.
- Assist in teaching of scrapbook classes.
- Marketing weekly promotions on facebook and in house web.
- Assistance of pre-order items and delivery status.
Sales Supervisor
MOMS R’US LLP
01.2009 - 06.2012
- Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria.
- Provide customer service and responding to customer inquiries and complaints online and in store.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Change or rotate window displays, interior display areas, or signage to reflect in inventory or promotions.
- Data entry for online store.
Sales Executive
KARL J KDS
01.2006 - 12.2008
- Assist customers with any help needed.
- Supervise new trainers and provide on-the-job training.
- Process merchandise returns and exchanges.
- Maintain clean and orderly areas and complete other general cleaning duties.
- Monthly inventory stock take.
Education
GCE O levels - undefined
BMC INTERNATIONAL COLLEGE
01.2001
GCE N levels - undefined
YISHUN TOWN SECONDARY
01.2000
PSLE - undefined
NORTHLAND PRIMARY SCHOOL
01.1996
Skills
Strong customer service and communication skills
Projecting a professional image face-to-face, on the phone and via e-mail
Experience of working in a busy, inbound call centre environment
Proficient in Microsoft Office (Excel, Words, Power Point)
General office and computer skills
Excellent written and verbal communication skills
Ability to work in fast paced environment and under pressure
Self-motivation and ability to take the initiative
Highly organised and efficient
Ability to work independantly or as part of a team
Quick learner, keen to learn and improve skills
REMUNERATION
- Salary from $3,600 onwards but depends on the scope and nature of the position and benefits offered.
- Negotiable
DATE OF AVAILABLITY
Two weeks
Timeline
Sales Coordinator
TR Formac Pte Ltd
10.2024 - 11.2025
Office Coordinator
MEGA VALVE & FITTING PTE LTD
11.2017 - 07.2024
Sales Coordinator
FOODGNOSTIC PTE LTD
12.2016 - 10.2017
Customer Representative
AGODA COMPANY PTE LTD
07.2016 - 10.2016
Customer Care Coordinator
RENTOKIL INITIAL PTE LTD
02.2015 - 03.2016
Customer Executive
MAPLE TREEHOUSE PTE LTD
08.2012 - 01.2015
Sales Supervisor
MOMS R’US LLP
01.2009 - 06.2012
Sales Executive
KARL J KDS
01.2006 - 12.2008
GCE O levels - undefined
BMC INTERNATIONAL COLLEGE
GCE N levels - undefined
YISHUN TOWN SECONDARY
PSLE - undefined
NORTHLAND PRIMARY SCHOOL