Lorraine Chong
Summary
Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
QA Staff Engineer
StatsChippac
07.2019 - Current
- Entrusted to handle confidential, sensitive information and process related info in classified project
- Maintained and kept detailed track of customer feedback or concern and update in the database
- Organizes and coordinated in quality meeting with customer and internal process owners.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Communicate and interacted with different level of team player in the organization to resolve customer issue & concern.
- Provided input to team lead regarding areas for process and procedural improvement.
- Trained and mentored competent and flexible workforce to meet customer needs and promote positive work environment.
QA Manager
Microcast Pte Ltd
04.2017 - 07.2019
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Implemented customer service standard and new quality assurance
QA Assistant Manager
Masstron Pte Ltd
04.2014 - 06.2017
- Setup QA/QC Dept
- Facilitate the transportation project with support teams to gather technical product information, understand product functionality, testing results and resolve quality issues.
- Work closely with customer in various stages of Process Control Plan and manage Factory Acceptance Test including customer requirement.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Spearhead transportation customer audit.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
Education
High School Diploma -
Nanyang Poly
SingaporeBachelor of Science - Business Studies (Marketing)
University of Bradford
Singapore11.2005
Skills
- Time Management
- Meeting Planning
- Coordination Skills
- Organizing and Preparing Meetings
- Strong Interpersonal Skills
- Attention to Detail
- Quality Assurance Procedures
- Train Employees
- Customer Relationship Management
- Customer Satisfaction
Timeline
QA Staff Engineer
StatsChippac
07.2019 - Current
QA Manager
Microcast Pte Ltd
04.2017 - 07.2019
QA Assistant Manager
Masstron Pte Ltd
04.2014 - 06.2017
High School Diploma -
Nanyang Poly
Bachelor of Science - Business Studies (Marketing)
University of Bradford
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