Looyiing Ong

• Overview
• The Casino Shift Manager is a key leadership role responsible for overseeing the casino operations during a specific shift
• They ensure the smooth functioning of the gaming floor, manage 150 to 200 staffs, and contribute to maintaining a secure and enjoyable environment for customers
• Responsibilities:
• Oversee the day-to-day operations of the casino during assigned shifts
• Coordinate with other departments to ensure a seamless and efficient workflow
• Supervise and lead a team of casino staff, including dealers, pit managers, and support personnel
• Conduct regular team meetings to communicate goals, updates, and expectations
• Interact with customers to ensure a positive gaming experience
• Address and resolve customer complaints or issues promptly, maintaining a focus on customer satisfaction
• Ensure that all gaming activities adhere to local and state gaming regulations
• Implement and enforce internal policies to maintain a secure and fair gaming environment
• Monitor gaming revenues, expenses, and overall financial performance during the shift
• Collaborate with the finance department to reconcile cash handling procedures
• Collaborate with the security and surveillance teams to address any suspicious activities or potential rule violations
• Respond to security incidents and work towards their resolution
• Provide training and ongoing development opportunities for casino staff
• Ensure that staff members are well-versed in casino policies, procedures, and customer service standards
• Prepare detailed shift reports outlining key activities, incidents, and financial performance
• Communicate shift-related information to upper management and relevant departments.

• Overview
• The Casino Pit Manager is responsible for overseeing the operation of the casino floor, ensuring smooth gaming activities, and managing the performance of the 20 to 50 pit staffs
• They play a crucial role in maintaining a high level of customer satisfaction and adherence to gaming regulations
• Responsibilities:
• Manage and supervise all pit staff, including dealers and floor supervisors
• Conduct regular training sessions to ensure staff members are well-versed in casino policies, procedures, and customer service standards
• Create and maintain a positive and productive work environment
• Oversee the organization and execution of table games, ensuring fair play and adherence to gaming regulations
• Monitor and adjust table limits based on customer demand and business trends
• Coordinate with the security team to address any suspicious activities or potential rule violations
• Interact with customers to ensure a positive gaming experience
• Handle and resolve customer complaints or disputes, seeking assistance from higher management if necessary
• Implement strategies to enhance customer loyalty and satisfaction
• Monitor table game revenues and expenses, working to optimize profitability
• Implement and oversee cash handling procedures to prevent errors or fraud
• Collaborate with the finance department to reconcile daily transactions
• Stay updated on local and state gaming regulations and ensure the casino's compliance
• Implement and enforce internal policies to maintain a secure and fair gaming environment
• Collaborate with regulatory authorities during audits and inspections
• Address and resolve operational issues promptly and efficiently
• Investigate and report any irregularities or incidents to upper management
• Work closely with other departments to maintain overall casino efficiency.

• Job Overview
• The Casino Supervisor is responsible for overseeing the day-to-day operations of the casino floor, managing staff, and ensuring a positive gaming experience for customers
• They play a key role in maintaining a secure and efficient gaming environment while upholding regulatory compliance
• Responsibilities:
• Supervise and coordinate the activities of casino staff, including dealers and other operational personnel
• Schedule and allocate tasks to ensure adequate coverage and efficient workflow
• Interact with customers to enhance their gaming experience, address concerns, and ensure satisfaction
• Resolve customer disputes or issues, seeking assistance from higher management if necessary
• Ensure that all casino activities comply with local and state gaming regulations
• Implement and enforce internal policies to maintain a secure and fair gaming environment
• Monitor the functioning of gaming equipment and report any malfunctions for timely maintenance
• Coordinate with other departments, such as security and surveillance, to address operational concerns
• Conduct training sessions for casino staff on policies, procedures, and customer service standards
• Provide ongoing coaching and feedback to enhance staff performance and professionalism
• Monitor and manage the financial aspects of the casino floor, including table limits, chip inventory, and cash handling procedures
• Collaborate with the finance department to reconcile daily transactions
• Work closely with the security and surveillance teams to identify and address any suspicious activities or potential rule violations
• Assist in investigations related to internal or external concerns.

Job Overview:

The Jewellery Admin Assistant, also known as the Purple Gold Controller, plays a vital role in supporting the administrative functions of a jewellery business. This role combines traditional administrative tasks with a creative touch related to the unique concept of "Purple Gold."

Responsibilities:

· Provide general administrative support to the jewellery department, including data entry, filing, and correspondence. Manage and organize office supplies, ensuring a well-equipped and efficient workspace.

· Oversee the inventory of Purple Gold, a unique and distinctive material used in jewellery design. Track stock levels, conduct regular audits, and collaborate with the design team to ensure sufficient Purple Gold for production.

· Assist in processing customer orders, ensuring accurate details, and coordinating with the production team to meet delivery deadlines. Maintain clear communication with customers regarding order status and any potential delays.

· Respond to customer inquiries and provide information about purple gold jewellery products. Handle customer concerns or issues, collaborating with the customer service team as needed.