Loong Xue Er
Summary
Accomplished individual with a proven track record in the National Service Community, adept in strategic planning and cross-functional collaboration. Spearheaded initiatives leading to a 14% increase in campaign participation. Excelled in process improvement and stakeholder engagement, demonstrating a continuous learning mindset and a commitment to excellence and stakeholder satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Manager (NS Relations)
National Service Directorate
10.2023 - Current
- Part of "We Support NS" Committee and responsible for key engagement events for national serviceman (NSman).
- Strategised new engagement plans to on-board external stakeholders to "We Support NS" campaign in 2024, and led to a 14% increase in participating merchants and 33% increase in Telegram channel subscribers.
- Established strong relationships with stakeholders to organise a monthly engagement session for Service Chiefs, resulting in a 30% increased engagement rate for 2024.
- Spearheaded two initiatives, driving internal alignment and enhancing NSman's commitment to national service.
Manager (Engagement)
National Service Affairs Department
01.2021 - 10.2023
- Business Process Owner to an award policy given to top performing NSman.
- Collaborated with multiple stakeholders to roll out the first e-wallet for NSman to redeem their award credits within six months.
- Achieved an average of 93% redemption rate within six months of credits issuance.
- Tracked redemption rate and queries from the public and troubleshooted key issues raised timely such as implementation of reminder plan to remind NSman of their outstanding credits.
Education
Bachelor of Public Policy And Global Affairs -
Nanyang Technological University
07-2017
Diploma in Aviation Management And Services -
Temasek Polytechnic
04-2013
Skills
- Strategic planning
- Cross-functional collaboration
- Data analytics
- Process improvement
- Continuous learning mindset
- Interpersonal communication
Certification
- Data Analytics Bootcamp (02/2023 - 03/2023), under Vertical Institute
- Clearly Write: A Course on effective Writing for Executives (03/2022), under SMU Academy
- Microsoft Excel 2016 - Intermediate and Advanced Training (05/2018), under Inspizone Training
Career Objective
To enhance operational efficiency and productivity, I aspire to transform the implementation and management of processes, ensuring they align effectively with user needs and contribute positively to our workforce.
Areas of Interest
Process Improvement, Change Management and User Experience
Timeline
Senior Manager (NS Relations)
National Service Directorate
10.2023 - Current
Manager (Engagement)
National Service Affairs Department
01.2021 - 10.2023
Bachelor of Public Policy And Global Affairs -
Nanyang Technological University
Diploma in Aviation Management And Services -
Temasek Polytechnic
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