Long Ly
PROJECT QUALITY MANAGER
HO CHI MINH CITY
Summary
Experienced Project Management Specialist skilled in collaborating with teams to achieve short- and long-term project objectives. Detail-oriented and organized professional with strong ability to effectively communicate and coordinate with stakeholders at all levels.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Project Quality Manager
SONY R&D SATELLITE OFFICE
4 2022 - Current
- Team Leader of Sony Asia R&D Office in Vietnam.
- Manage a team of three members to troubleshoot technical issues, which include software problems and hardware failures of Sony Bravia products in Vietnam.
- Acted as the main contact between end-users and the Project Development team, communicating concerns for upcoming software releases.
- Worked with a Sales-Marketing company to study the feasibility of new features on Google TV.
- Plan and coordinate software validation and field test of new software release.
- Work with R&D project manager to handle market defect tracking in JIRA and triage
- Achievement includes building Satellite office team from 1 member to 3 members.
- Achieved the highest level of customer satisfaction and lowest software failure ratio in 5 year period
Project Leader
SONY R&D AND MANUFACTURING
4 2019 - 4 2022
- Led team of three members to manage Software Market quality for new Turnkey-based Android TV.
- Launched software internal testing (dogfood) to internal employees across the world to increase attendance in beta testing of the new Android TV platform.
- Managed defect tracking system (JIRA) for key markets (Vietnam, India, and Thailand).
- Worked with the QA department to optimize test cases for end-user real scenarios to maximize the success of manual software testing.
- Worked with Design and Product Planning to study internal new features of Android TV for the Vietnam market.
Field Quality Engineer
SONY VIETNAM
04.2018 - 03.2019
- Responsible for quality evaluation of Sony Bravia products at Vietnam
- Cooperation with the market service organisation to collect and analyse market specific problems
- Investigate and troubleshoot technical issues and consult with Design team.
- Provide engineer solutions and fixes to end users
- Achievement: Succesfully reduce anual failure rate to meet budget
Product Quality Engineer
Jabil Circuit
10.2015 - 03.2017
- Conducted root cause analysis on defective products, leading to targeted improvements in design and manufacturing processes.
- Evaluated supplier performance to maintain high-quality standards across all components used in production.
Process Control Engineer
On Semiconductor
11.2013 - 08.2015
Education
Bachelor of Science - Electrical Engineering, Micro Electronics
WASHINGTON STATE UNIVERY
Pullman, WA 09.2012 - 12.2014
Skills
Project Scheduling
ISO Standards
Problem-Solving
Defect tracking
Test Management Tools
References
Kok Hua YEE, Software Project Division Head, Sony EMCS, Malaysia, 303.555.0156
Timeline
Field Quality Engineer
SONY VIETNAM
04.2018 - 03.2019
Product Quality Engineer
Jabil Circuit
10.2015 - 03.2017
Process Control Engineer
On Semiconductor
11.2013 - 08.2015
Bachelor of Science - Electrical Engineering, Micro Electronics
WASHINGTON STATE UNIVERY
09.2012 - 12.2014
Project Quality Manager
SONY R&D SATELLITE OFFICE
4 2022 - Current
Project Leader
SONY R&D AND MANUFACTURING
4 2019 - 4 2022
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